Michael L
February 05, 2026
Waited in line on release day in the cold of Minnesota. Store opened and they told us they didn’t have the item but can order it by sku number. The next morning, they clearly had the item in stock which I missed it by 15 minutes which is what the cashier told me. A few days goes by, customer service rep called me and said my order will be delayed and if I’m fine with that. I told them yes it was ok if it was delayed for a couple of weeks. Next thing you know, my order was cancelled a couple days later. If they are ordering by sku, never get it shipped or they will back door the items and you’ll never receive it. I dont think i would’ve received my product even if i were to order it for pickup at the store instead of shipping, even though they had the item in stock the following day. Called customer service they couldn’t do nothing for me. Do better!
Pros. Big box store. Lots to compare and contrast.
Cons. Displayed items not available in store. Could have purchased online. Staff not particularly helpful in making a choice.
Response from Best Buy
January 05, 2026
Hello LeVon,
Thank you for taking the time to share your experience during your visit to one of our stores. We try to provide a variety of shopping options for our customers. Let’s get this reviewed for you.
In order to assist you, please send us all the details through our social media channels on Instagram (https://bby.me/a6057t), X/Twitter (https://bby.me/m6qsoj), or Facebook (https://bby.me/sn8z8o). Please send a message with the full details of your situation. Also add Google Review 100566. We look forward to hearing from you.
Got in got helped got out.