'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Best Buy Trussville
5072 Pinnacle Square
Birmingham, AL 35235
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
More to Explore
Frequently Asked Questions About Best Buy Trussville
How do I check product availability at the Trussville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Trussville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Trussville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Trussville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2216 reviews)
mark M
September 20, 2024
1 out of 5
Online they said that they had the printer that I wanted. When I got there they said they had none in stock. They said they could check another Best Buy store. I drove a little further and got the printer I wanted at another store who said they had it in stock and did indeed have it
Brian W
September 04, 2024
1 out of 5
You just lost a $2,000 sale.
I am a very motivated buyer; I'm in town to see my son play in his 100th pro game tonight, and my 70-200 lens failed; so I need one IMMEDIATELY.
But the fact that you have a policy that I need to pay for the lens before you even TAKE IT OUT OF THE BOX, is about the stupidest thing I've ever heard.
All I wanted to do is make sure that it communicates with my camera, and I'd gladly give you the $2,000 for the chance to take pics of my son. But no worries- I'll find something else between now and tonight, by a business whose customer service standards more closely aligns with mine.
Enjoy selling to people with lower expected standards of professionalism.
Response from Best Buy
September 04, 2024
Hello, Brian,
Thank you for reaching out to us here, and for taking the time to share your experience here with us. We understand how important excellent customer service can be, and would like to take a closer look into this with you to address any concerns you may have!
To continue, please contact us on Facebook: @BestBuy (http://facebook.com/BestBuy), Twitter/X: @BestBuySuport (http://twitter.com/BestBuySupport), or Instagram: @BestBuy (http://instagram.com/bestbuy) for further support. For quick assistance, please include your full name, email, phone number, and this review in your message.
Thank you,
^Brandon
Katie O
September 03, 2024
1 out of 5
5 employees standing 10 feet away on their phones and staring, but not a single one was willing to help me with a purchase.
Response from Best Buy
September 03, 2024
Hi, Katie,
Thanks for sharing your review with us. We never want to make shopping difficult and understand that this was not a proper reflection of the level of service we aim to provide. We are always looking to evaluate ways we can do better and would like to properly document our feedback for review by the appropriate parties.
Please send us a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64154336" in your message. Thanks!
Regards,
^April
Brodie T
September 01, 2024
5 out of 5
Been my go-to store for electronics for a while.