I found all I needed, but customer service was kinda horrible. I was asking around for help for my canon camera charger & battery, but everyone said they were busy while just talking to their other co-workers. Then I went up to 3 employee’s for help and this “Sunny” person was acting busy “helping” me when she was just on her phone on Instagram deleting messages. I’m not sure if I wasn’t supposed to see that, but she didn’t even try to hide it. When we finished checking out, I stood there waiting for receipt, but she acted like that was too much work because she immediately went back on her phone after I finished paying.
Response from Best Buy
January 11, 2025
Hi, Melody,
Thank you for taking the time to share this review here, although we hate to hear you had a hard time reaching support while shopping in-store. We would like to get some more details from you, and ensure your feedback is formally documented on a Corporate level for internal review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64666231. We look forward to hearing from you!
Regards,
^Katie