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Frequently Asked Questions About Best Buy Durham Southpoint

How do I check product availability at the Durham Southpoint Best Buy?
How do I check my order status?
My local Durham Southpoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Durham Southpoint stores’ holiday hours?

Recent Reviews

4.2
(2224 reviews)
bennett p
October 16, 2025
1 out of 5
What a joke. I make my living in customer service, and this goes down as was one of the worst, most ridiculous interactions I've ever had. From the person that answered the first of FOUR phone calls I made to ask the most basic of questions, to each associate, and customer service rep I had the misfortune of speaking with. I am grateful to never have to spend one more cent at a Best buy in my life though, so I'll thank each, and every one of them for that. Pro tip, save the hassle and check out Crutchfield online.
Response from Best Buy
October 16, 2025
Hi, Bennett, Thanks for taking the time to leave a review. This is far from the feedback that we strive to hear from our customers when reaching out for assistance. If you require additional help, please send us a private message on social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please reference the phrase “Google review #56709” when reaching out.
Milly L
October 13, 2025
5 out of 5
Walked in looking for a phone case that was listed in stock online. When I asked a worker inside he went to look and couldn't find it. He apologized profusely as though his life depended on it, looked two more places, and then came back looking like he'd lost everything he loved. He couldn't find it. His passion was flattering and inspiring. I still dont have a phone case, but I know if it was in there, there's no way that man wouldnt have gotten it into my hands. I forgot his name. Quirky and in the samsung phone section
Alex B
October 10, 2025
5 out of 5
I came in today to check out the Meta glasses. I am very indecisive when it comes to wearables. The man Xavier in the glasses section spent at least 20 minutes with me going through all the features of the glasses and letting me try on each one. He gave me an unbiased opinion of how they looked, and which ones looked better. I really appreciate your time. It made all the difference in the world today shopping.
Diana S
October 09, 2025
5 out of 5
Pleasant staff

About Best Buy Durham Southpoint

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