They had the mouse for laptop target wanted extra 10.00 for it
I bought many items and having a problem revealed a bigger issue. Best Buy local stores don’t take phone calls or respond to requests. It’s been a month since I dropped it off for service and as of today my computer can’t be found. I have to go to the store to try to find out where it is. For me that’s poor customer service.
Employees are very helpful and will come up to you to assist in anyway possible. Great customer service.
I had a fantastic experience at the Geek Squad at Best Buy thanks to Olu and Kassem. I went in with my AirPods, hoping to get the tips back on, and they went above and beyond to help me. They were incredibly friendly, professional, and patient, taking the time to carefully reattach the tips without charging me a dime. Olu and Kassem truly exemplify excellent customer service — they made what could have been a simple fix feel effortless and pleasant. I highly recommend this team for anyone needing tech support or advice. Thanks again, Olu and Kassem! You guys rock!