Yvette T
September 21, 2026
Went in to purchase a new computer charger. Guy up front was helpful and pointed me to the back saying he was putting a call into the customer service folks there to help me. Thank God I knew exactly what I wanted because there are lot of young men in that department standing around looking around to do anything but engage. Found what I needed and asked where to check out. Perfectly good register there but he sent me to customer service which was doubling as general store check out. Waited 10 min too long only to go back to the guy in front who directed someone in the computer dept to ring me there. He must have been talking to the invisible man because I found myself following behind someone who had other things to do in the store besides head to the register to ring me up! I found myself walking back up to customers service … waiting…. If it wasn’t because I really needed this charger and had it in hand I would have left. I don’t go into BB often but from Greensboro, NC to Schaumburg, IL to Washington, DC this marked my 4th Best Buy in store experience this year and this one was remarkably the worse.
Rebecca F
September 07, 2026
Whole GeekSquad team very nice and patient even if you have multiple requests, very nice employees!!
Clarence G
September 02, 2026
What's the point best buy if i can not come in store and buy the latest gadgets. Plus the store personal didn't know what I was asking yikes. I was looking for the Garmin Fenix 9 watch imi so disappointed right now.
Since they deleted my last review here's another, they are straight up liars and con artist. I got a phone card from there it would not work I called the service and they said they sold me a bogus card, they lied and tried saying that id have to reset and delete everything in order to work they told me its impossible to access my email after getting a new phone and id have to make a new one which was also a lie. So on top of selling me a bogus card they kept lying and would have made me erase everything. I went to T-Mobile and they did it in less than ten minutes without deleting everything in my phone. Do not go there that would be the last place I would ever go for help