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Services Offered
Geek Squad Services
Apple Shop
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Frequently Asked Questions About Best Buy Flagstaff
How do I check product availability at the Flagstaff Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Flagstaff Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Flagstaff stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Flagstaff Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1955 reviews)
Charlotte B
December 09, 2025
1 out of 5
They rescheduled our delivery without notifying us, and we just found this out at the end of the delivery window (waiting ALL day). Delivery was supposed to be 12/9.
UPDATE: The delivery guy came today 12/11) told us to move my son’s vehicle then the guy tinkered around outside for about 10 minutes. My dad watched him from the front bedroom window on his cell phone, walking around talking, then close up his van doors, and drive off without saying a word to us! Then my husband texted and called the dude, no anwer. He finally spoke w/ Best Buy’s manager, and apparently the guy got let go in the middle of the job! HA!!! Wow couldn’t even wait til the end of the day. I am sure it saved us from some unforeseen DISASTER. Needless to say, we will never be purchasing anything from Best Buy ever again. The level of communication was totally unprofessional.
Response from Best Buy
December 10, 2025
Hello!
Thank you for your review. We understand how concerning it can be to not receive a delivery as expected. Our goal is to ensure that our deliveries are completed on time, accompanied by clear communication throughout the process.
So that we can look into this further, please reach out to us in a private message or DM on Facebook at https://bby.me/sukr4n, Instagram at https://bby.me/frt3ro, or Twitter/X at https://bby.me/4i7mhd. Be sure to mention your Google review 84635.
Spring G
December 07, 2025
1 out of 5
Drove an hour to the Flagstaff Best Buy to buy a new computer. TJ the salesperson was great, and the purchase seemed easy — until I received a cancellation notice an hour later. Called the store, but it routed to a call center. Bank showed no issues, so we went back. They re-ordered it… and an hour later, another cancellation.
A third trip back ended in a refund.
4.5 hours and no computer.
For a store that sells high-end electronics, their ordering system is shockingly unreliable. This “never happens,” they said — but Google reviews show otherwise. We’re done with Best Buy.
Ty U
December 03, 2025
1 out of 5
Techs didn’t install my original parts and I had to go back to the store after discovering that $200 worth of parts were missing. Additionally, my hard drive was not connected and I had to reconnected on my own. Also bio was not updated and had to do that after they said that they had updated it.
Response from Best Buy
December 03, 2025
Hello, Ty,
Thanks for reaching out. Not getting the service you paid for with parts missing would be a very frustrating experience. We'd like to hear more and see what we can do to assist. Please reach out on social media. Kindly include Google Review 81142 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Shawn S
November 23, 2025
5 out of 5
Athena and Shane helped us out with several items and we some of the most friendly people we have encountered at a Best Buy.