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Best Buy The Pinnacle
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Geek Squad Services
Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy The Pinnacle
How do I check product availability at the The Pinnacle Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Pinnacle Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Pinnacle stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Pinnacle Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1956 reviews)
Taylor R
December 20, 2025
1 out of 5
its not even 7pm and the place is locked down. why not put this on the website? dont pmo
Marra H
December 20, 2025
5 out of 5
We had some difficulties with a TV that had to be exchanged, but was promptly taken care of thanks to Bryan and James! Fantastic customer service! As we left, the manager even came out to our vehicle to make sure we had it properly loaded so it would not break on the way home. We appreciate you all greatly and will be back!
Jeff T
December 18, 2025
1 out of 5
My shopping experience at Best Buy at the Pinnacle does not deserve a rating. I went there specifically to purchase a Skylight Calendar. The website showed there was one available. Upon arriving at the store, I finally found someone to help me, just to be told that the one Skylight Calendar that was showing available, was on a new order that had not been checked in yet. The item that I wanted to purchase was in their stockroom and they could not go get it for me because the order had not been checked in yet. Purely ridiculous. Ironically, the same thing happened to me last year when I tried to purchase 2 Kindles for gifts. I left Best Buy and drove to Target in Kingsport where they had 6 Skylight Calendars in stock. I bought what I needed and I gladly paid $50 more for them. Very poor management and Customer Service at the Best Buy at the Pinnacle. Jeff
Response from Best Buy
December 18, 2025
Hello, Jeff,
Thank you for taking the time to share your experience during your visit to one of our stores. We try to provide a variety of shopping options for our customers. Let’s get this reviewed for you.
In order to assist you, please send us all the details through our social media channels on Instagram (https://bby.me/gm77cx), X/Twitter (https://bby.me/y2nkos), or Facebook (https://bby.me/etadhr). Please send a message with the full details of your situation. Also add Google Review 90482. We look forward to hearing from you.
Thomas C
December 11, 2025
5 out of 5
Give Brad with qeeksquad a raise