Best Buy West La

Great customer service.

I know that the staff was busy and trying their best, but this was not a good experience as I did a lot of waiting around and barely received the help that I needed. I waited 2 days for my Geek Squad appointment, only for the person to not even look at my phone, just flip thru a book, tell me I needed a new one and pass me over to the mobile department. There was a long line behind me so I understand they were at capacity, but it still felt rushed and not thorough. At the mobile department, I waited awhile for any level of assistance. Multiple staff members walked by until someone finally came and helped me out. Once again, I know folks are busy, but the lack of support was still irritating. After buying the phone, I was sent back to geek squad for the phone to be set up, and the other person there was understaffed and unable to help me set it up. Basically- after an hour, I had spent over $300 but still had no working phone and will need to wait a few more days for another appointment. I know the staff were busy but I wish there was more capacity in the store to allow the staff to properly support customers thru processes/purchases that can be expensive and overwhelming.

I recently purchased a washer and dryer from Best Buy in West LA and wanted to recognize David Antonio for his exceptional service. He was incredibly helpful and went the extra mile, even providing his direct phone number so I could reach him with any questions. That personal attention made me feel truly taken care of. I really appreciate his kindness and willingness to help. If you’re shopping for appliances, I highly recommend asking for David. Thank you for such a positive experience!

Truly excellent service