Zachary C
December 15, 2025
Got a 4090 laptop from Here a few months ago and to get it repaired within the first 6 months because of thermal throttling. It was under warranty it worked when I put it into repairs I showed them. Asus themselves said it was the motherboard cannot be repaired. So I got my money back and Best Buy made it right all in all good service on Best Buy's part. FYI don't let Asus repair a thermal throttle.
Jinesh M
December 10, 2025
Decent staff bit tragic policies. Each beat buy store and each time you call them it's like you are discussing with completely different companies. No concept of an integrated customer experience.
Every staff will tell you why the other store or the other agent didn't do the right thing and so they apologize and off you are sent to call the 1800 or the next store 40 miles away.
Poor experience.
Response from Best Buy
December 10, 2025
Hi, Jinesh,
Thank you for taking the time to leave feedback for us regarding your recent interaction with customer service. I can understand wanting accurate information when reaching out for support.
Please send us a private message on any of the following social media platforms if you require further assistance: Facebook (https://bby.me/2isxu4), X (https://bby.me/25zz8m), or Instagram (https://bby.me/myo3np).
Be sure to mention “Google review #84900” in your social media message.
We look forward to assisting you!
Tried ordering a tv before the end of cyber Monday. Won’t let me log in, won’t send me a text verification, won’t send me an email to sign in, won’t let me do anything. I have tried all 5 different times smh.
Great tram of associates they have and super helpful!