Tons of people work here and when I wanted to pay I couldn't fine the register? The layout makes no sense as to where you need to pay. When I asked a guy he told me where to go and I stood there looking stupid as tons of workers passed me....he then told me go over to someone else and they can get you. Should it really be this difficult to pay? Maybe im just being a Karen about it but idk for a store that hires so many employees....you should get assistance better than that
Response from Best Buy
April 04, 2026
Hello, Marissa,
Having trouble with not having someone assist you in store with checking out can be difficult. We would be glad to look into your experience if you would like to reach out to us on any of our social media profiles below with Review 138486 for support.
Facebook (https://bby.me/grZ6Cs)
X (https://bby.me/fLZi0p)
Instagram (https://bby.me/tOrEPr)
New laptop great price and service...
They use ai to answer their phones in which you cant reach no one. They know it's broke, been broke, and cant fix it. If they cant fix their own stuff, what makes you think they can fix yours? Company does not care about customer do to they have been told for months and still no fix.
Response from Best Buy
April 01, 2026
Thank you for sharing this experience with us, Daniel. The idea is to alleviate the store from the phones, to help all of our in-person visitors. This is not the feeling we want for our customers, and we would like to know how we can help resolve your current situation. We'd like to get this reviewed for you further.
Please message us more details through our social media channels on Instagram (https://bby.me/vWc6ZE), X/Twitter (https://bby.me/kymVEv) or Facebook (https://bby.me/uftwjM). Also add Google Review 137225. We look forward to hearing from you.
Stephanie L
March 17, 2026
Nobody spoke to me even though I tried to ask someone for help I was ignored the girl at register was rude