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Best Buy Strongsville
Services Offered
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Frequently Asked Questions About Best Buy Strongsville
How do I check product availability at the Strongsville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Strongsville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Strongsville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Strongsville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1945 reviews)
Chuck Z
December 20, 2025
1 out of 5
Ordered a refrigerator last week from Strongsville Best Buy,and was supposed to delivered today, emptied out my old fridge and got ready for delivery, truck showed up with no refrigerator and said they did not have one for delivery.
Spoke with Best Buy and was told I would have to wait until December 30- January 2.
What store leaves someone without a fridge during the Holidays because they don’t know why it wasn’t on the truck.
Very unprofessional.
Response from Best Buy
December 20, 2025
Hello, thank you for leaving a review. Our team would be happy to look into this for you. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #91848".
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Johnathan P
December 20, 2025
1 out of 5
I purchased airpods from this location and it supposedly was delivered via Roadie. I never received the package when I was notified it was delivered. The delivery photo was a black screen and the location of the package was not my house. I contacted the customer service to open an investigation and the guy told me that this was not acceptable and they’ll help to look into it and get me my refund. I received an email about the investigation being incomplete and they said they can not provide a refund or a replacement, contact law enforcement. Waste of my time. Terrible service. They sent me a pity $50 gift card which does not even cover half of the airpods I ordered. Customer service is useless apparently and the inability to get me my refund for the excuse of the delivery service they chose for my package is unacceptable and cheap. Will never order from this location or online via BestBuy.
Response from Best Buy
December 20, 2025
Hello, thank you for taking the time to leave a review. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #91692".
Facebook (https://bby.me/t5jox8)
Twitter/X (https://bby.me/vg1un6)
Instagram (https://bby.me/nrfu09)
dani S
December 14, 2025
5 out of 5
Went in, the friendly greeter asked what I was looking for, I told him, he pointed me where to go -purchase made (cashier had a great smile). In and out in less than 5 minutes.
Tom T
December 09, 2025
5 out of 5
Just what you would expect from Best buy. Great customer service and great one-on-one service