Best Buy Riverside

To the Management of Best Buy #110, I am writing to express my sincere appreciation for the exemplary service I received at your Best Buy location at 3900 Tyler St, Riverside, CA 92503. While the entire team consistently provides excellent customer support, I wish to specifically commend one associate whose professionalism and dedication truly stood out. Adriana, from your Customer Service and Return/Exchange Department, provided exceptional assistance on two separate occasions regarding issues with an electric scooter. Her ability to resolve complex situations with remarkable efficiency and clarity is truly commendable. During my initial scooter purchase, Adriana facilitated a seamless exchange, explaining the warranty protocols and exchange policies with meticulous detail and patience. This prompt resolution was greatly appreciated. Approximately a month later, when a new issue arose with the scooter, causing significant inconvenience, Adriana once again went above and beyond. She expertly guided me through available exchange options, including a comprehensive explanation of the benefits associated with upgrading my Best Buy membership. Her detailed breakdown of the membership's value, coupled with her courteous and patient demeanor, was invaluable. She demonstrated how understanding such options, including memberships and extended protection plans, can significantly enhance the customer experience. Adriana's ability to resolve my concern efficiently—in less than ten minutes—was particularly impactful. As a single mother, ensuring my son has reliable transportation is a top priority, and her swift action directly contributed to alleviating a considerable personal stressor. I am profoundly grateful for Adriana's outstanding customer service. Her expertise and commitment to customer satisfaction not only resolved my issues but also reinforced my trust in Best Buy. I will enthusiastically recommend this particular store location to my friends and family and look forward to continuing my patronage. Thank you again to Adriana for her exceptional support. Sincerely, Adriana C

Well the only electronics store in town. Decent selection and prices. Convenient location. When I need something, they usually have it.

I needed a new laptop and there were salespeople plus brand reps like HP or Lenovo. The company representative started helping me and answering my questions. I told her I’d make a decision and can you believe it, while I was thinking, not one, not two, but four Best Buy sales reps started bothering me. I don’t know if they were trying to take over the sale from the nice HP or Lenovo lady or what, but it was too much. I told them all to take a walk because I hate being bothered when I’m trying to think. When I’m ready, I’ll go back and let the company rep who actually helped me handle it. Please don’t do this to customers because we’re the ones using the laptop, not the salespeople. The lady representative from HP or Lenovo was very professional and patient, unlike the Best Buy employees who made me feel rushed. In the end, I just pointed to the laptop I wanted, paid, and left.

Would NOT help me bring in a returning microwave!!! Said it was against store policy, n i was parked in the first spot up front!! I fell and twisted my knee n tore my ligaments n havnt walked the same since. The dude at the door dissapeared, n the little greeter chick helped w a shopping cart but it was too late. I was in tears and limping, n no one cared!! I will never ever go back !!😮‍💨