Best Buy Riverside

They were good to me

I will NEVER shop best buy again. The manager that worked the morning of Friday Sept 19th at the Tyler store was so rude to my elderly in laws. You could have been polite and given them information on how to return with rouku. You could just apologized for the inconvenience and recommendatons for returning it. No, instead you accused two of the nicest, most honest and hard working people I know, of doing the damage themselves. Why is this acceptable with best buy to have a manager accusing the customer for damages when trying to return a broken item. On the 14th of Sept we bought my wonderful father-in-law a 65in Rouku TV for his birthday on the 15th. He and my husband hung it and plugged it in on the the 17th, only to find it had vertical lines and dysfunctional screen optics. They loaded in the car. My inlaws went to Best buy the next to return the item. Why wouldn't they, it doesn't say anything about contacting Roku instead of Best Buy on the receipt. That Manger was abrasive, accusatory and completely unprofessional. I feel sorry for any employees that have to work under him. Two different ones apologized for his behaviors and the handling of the situation out of his ear shot. Why would we ever shop there again, if we have to deal directly with the manufacturer anyways. Good buy forever Bust Buys.

This store is horrible. Our kids bought us a 65 inch TV for my husband's birthday and after getting it up on the wall and plugging it in, the screen on the left side was broken and shattered. Could not see it broken until it was plugged in. We boxed it up and returned it to Best Buy with the gift receipt provided and they accused us if miss handling it and said there was nothing they could do and to contact the manufacturer . The manager insisted it was our fault not there's. I am telling everyone I know to never buy anything at Best Buy, there customer service is horrible

Great price on 3D printer but, it was sitting n the rack in pickup when I arrived. Big red sticker with arrows saying "Glass fragile, this side up" Sitting there up side down! Really? Next, it took the lady 15 minutes trying to scan the bar codes, over and over again before she finally called someone for help. Took him 2 seconds!