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BestBuy.com pricing is not available in Puerto Rico.
Please visit your local store for pricing.
Best Buy Hato Rey
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Hato Rey
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(13015 reviews)
iasdprcarlos (
December 04, 2024
1 out of 5
Muy poco personal para atender y servicio al cliente pésimo.
Jerett F
December 03, 2024
4 out of 5
Doy 4 de 5 estrellas en Puerto Rico solo por la falta de servicio a cliente que está debido a incluir que todavía no hay. Por mi caso, si necesita saber el precio de un reparación, no se transferirá usted al empleado de geek squad supuestamente debido a la falta de empleados. Cualquiera tiene que llamar y citar con la tienda de bestbuy en que quiere un reparación y llegar en persona. No es conveniente y es 2024
Patricia D
December 01, 2024
4 out of 5
They need to clean, thoroughly, the storefront. Too much trash and dog pee. Not to mention the escalators haven’t worked since the 2017 hurricane…
Armand U
November 30, 2024
5 out of 5
Walked in for a robotic vacuum, customer service was speedy-informative-sale completed by ringing me up past long lines. Ricardo assisted me and also climbed to the top shelf for the last one iRobot Roomba specific model. Lots of staff, lots of people, no craziness around aisles, and no cluttered floors! Elevator to the 2nd floor is where the entrance is, no working escalator even though there. Items shifted around on some shelf’s so pricing needed to be confirmed and the app scanner wasn’t working today. It’s a Saturday so parking in the garage was a bit wild with tight corner turns and rushed drivers with their reasons.