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BestBuy.com pricing is not available in Puerto Rico.
Please visit your local store for pricing.
Best Buy Hato Rey
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Hato Rey
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(13755 reviews)
MAS P
March 20, 2026
5 out of 5
Only electronic dept store in Puerto Rico to sell Amazon firestick
Jeffrey C
March 17, 2026
5 out of 5
(Review in English on bottom)
Justo al lado de la PR-18 en San Juan, este es uno de los dos Best Buy en la isla. Si quieres electrónicos o electrodomésticos de calidad, este es el lugar indicado.
El personal es conocedor y muy servicial. Si ordenas algo muy premium o de gran tamaño, prepárate para esperar un par de semanas, ya que muchos envíos llegan desde Miami.
También ofrecen servicios de instalación, los cuales son recomendados.
Right off of 18 in San Juan --this is one of 2 bestbuys on the island. If you want the right Electronics or appliances this is the only place to go.
Staff are knowledgeable and helpful. If you order anything two premium or oversized be prepared to wait a couple of weeks (shipments come from Miami)
They offer installations which are recommended.
Raymond C
March 12, 2026
3 out of 5
Slow service with high prices
Response from Best Buy
March 12, 2026
Good Evening, Raymond,
Best Buy strives to provide our customers with quality service at the best available prices, through programs such as our Price Match Guarantee. We absolutely understand how you are feeling after not getting the assistance you needed. We would be happy to review this further. Please feel free to send us a private message on social media that includes your Google review case ID: #128657.
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Kazperian
March 10, 2026
5 out of 5
Me vendieron algo incompatible pero fueron muy amables para cambiarlo y no tuve problemas con el proceso.