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BestBuy.com pricing is not available in Puerto Rico.
Please visit your local store for pricing.
Best Buy Hato Rey
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Hato Rey
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(13356 reviews)
Isidra C
July 12, 2025
5 out of 5
Excellent service
John R
July 11, 2025
1 out of 5
Awful service
Response from Best Buy
July 11, 2025
Hello, John,
Thank you for reaching out regarding the service that you received at Best Buy. I can certainly understand your frustration from not getting good service. Please reach out to us on any of our Social Media Profiles below with Review 14115 for support.
Facebook (https://bby.me/tx32gu), Twitter/X (https://bby.me/h4kgrc), or Instagram (https://bby.me/lb1zzn)
Sincerely,
^ Tommy
Adela D
July 10, 2025
3 out of 5
First, the good:
#1 You can find practically every electronics and every brand under the sun here.
#2 The store is very accessible and has a great parking.
#3 If you have mobility issues, there are at least 2 MANUAL wheelchairs available.
Now, the not so good:
#1 Employees are scarce. We HAD to look for someone to help us. Then, we had to wait a good 15 minutes before a (very amiable, I should say) salesperson could help us. Counting us, she had 3 different customers practically at the same time waiting for her to assist them.
#2 Even with appliances on sale, prices are higher than at Mueblerías Berríos/Ashley a couple of blocks nearby.
#3 None of the larger appliances (washers, dryers, fridges, stoves...) are in stock. So, if you need something in a hurry, forget it. You have to wait about TWO weeks to get it.
Bottom line: It is still worth your while to visit Best Buy to comparison shop.
As for us, we're still not sure if we'll definitely buy our washer & dryer here.😕
Response from Best Buy
July 11, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to ask questions about my products before I make my actual purchase, in addition to my visit being fast and efficient. Can you please reach out to us via private message on Facebook (https://bby.me/lutgev), Twitter/X (https://bby.me/pogn10), or Instagram (https://bby.me/5pnerm) with the information below, as well as more detail about your experience? Please begin your message with "This is in regard to my Google Review #13655".
Full Name
E-mail Address
Phone Number
Store Location
Regards,
^ Josh
Lucia D
July 10, 2025
4 out of 5
Tantos empleados y hay que pedir ayuda. Digo no se acercan para ofrecer ayuda, hay que buscarlos.