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BestBuy.com pricing is not available in Puerto Rico.
Please visit your local store for pricing.
Best Buy Hato Rey
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Hato Rey
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(13872 reviews)
Sebastien G
May 21, 2026
1 out of 5
No problem with the payment. The delivery was a disaster. I had to explain several times to 4 different contacts that they had to contact the indicated person for the delivery. They finally got it, but during delivery and installation, one of the parts (which they had recommended I buy at the moment I bought the machine) was not a match. Instead of solving the issue, they asked me to call another place, buy the right product, and coordinate the new installation at my own cost with no intention of solving themselves... The worst of all: They logged the process as "installed," and the 5-year warranty (I had purchased at an extra cost) started running... How is it possible if the apparel is not fully installed and so not functional... I will not detail the client service department's attention when I called them: Waiting time, no solution, no calling back... as poor as the service overall. So disappointing.
Angel G
May 21, 2026
5 out of 5
Nice area ..Very Friendly
Britta L
May 20, 2026
3 out of 5
They seem understaffed and it can be hard to find help. The online queue for in person help has taken an hour before!
Response from Best Buy
May 20, 2026
Hello, Britta,
Thank you for taking the time to write a review. It can be frustrating when you can't find any assistance in a store. Your time is valuable and you should be able to find help when you need it. If you'd like assistance or want to formally document your review, please send a private message on social media. Please include Google Review 154981 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Manuel C
May 19, 2026
3 out of 5
Alguna variedad pero led falta otra.