Best Buy Signal Hill

There were a couple of people walking around asking if we needed assistance. However, AJ was very rude, loud, and condescending when telling my mom that she wasn’t allowed to open the box to see the product; “there’s a demonstration right here for a reason” when it was at the very top shelf. It kind of felt racist or stereotypical after he just yelled at my mom when he said “you can use this to make your salsa”, hopefully he was just trying to be nice and I read it the wrong way…

I came here on Tuesday, May 20, 2025 because I needed a case and a screen protector for my new cellphone. I have never been really good at placing screen protectors on my phone so I inquired about assistance. I was told that the Geek Squad could assist me. So, I waited and two representatives approached, Julz and a trainee. I told Julz that I was told that he could assist me with the screen protector. I handed him the screen protector and the receipt because I figured he would want to verify purchase prior to assisting me. He did not say anything. He just started typing on the computer and and looking at the item and the receipt. But, the way he looked at them lead to me to believe that there could be an issue. So, after a few minutes of waiting and silence, I asked, "Is there a problem?" He did not say anything. The trainee responded and let me know that she was in training. It was nearly 10 minutes and I was still standing there with no information so, I asked again, "Is there a problem?" Then, Julz snaps back, I am verifying the item. I did not hear you. I am thinking, then why are you snapping back at me? I continued to stand there and after several more minutes, he said that he would be back and the two of them went to the back with my phone and the screen protector. They returned about 15 minutes later and Julz handed me the phone and did not say anything. So, I asked Julz if I could have the packaging for the screen protector. He replied, "I threw it away." I replied that I would have liked to have kept it. He then said, "If you want it, I could get it out of the trash for you." I said, "That's ok." He did not say anything else nor did he apologize. Anyone with a brain could see that I was very displeased but, I already knew that it was a waste of time to try and explain it to him. So, I just walked away. His customer service skills really need improving. I will not be returning to this location, if I can help it.

Went to buy a case for my Kindle. The display was locked- Okay. Took nearly half an hour for someone to finally unlock it after two different Best Buy workers said they'd "help me." Then, I had to wait several minutes for someone to check out with, even though there were several store employees simply standing around doing nothing or staring at their phones. Ridiculous. Slack-jawed mouth breathers.

Only 2 because they didn't have what I needed. They weren't as helpful as i expected.