michael p
October 25, 2025
This was a few years. I had a 75 inch LG smart TV installed by their techs. Today, I'm moving the TV across the room. As I'm taking the mount off the wall, I find that they only used two lag bolts on the left sode to attach it to the wall. On the other side they used simple machine screws. Here's the kicker. Not a single one was screwed into the studs. The tv was sagging slightly. I can't believe it stayed up. I wouldn't use these clowns to hang a picture in the future.
Response from Best Buy
October 25, 2025
Hello, Michael,
Thank you for sharing your concerns regarding your installation a few years ago. We are glad that your television didn't have any issues. If you needed support or would like to chat with us please reach out to us on any of our social media profiles below for support with Review 60611.
Facebook (https://bby.me/qq6h0j), Twitter/X (https://bby.me/ublxvd), Instagram (https://bby.me/wiyx92)
I used to enjoy stopping in and browsing new tech to see what's out and open box TVs to potentially catch a deal, but now this place feels like a used car lot. It doesn't matter if you're on the phone; they will interupt you and your call to ask you if you need help. On one hand, it's nice to see that people are being proactive, but the lack of decency comes across as desperation. When I was leaving (still on the phone), the lady asked me why I didnt find anything, and in passing I expressed to her that I was just browsing and she continued to try to reel be back in the store as I continued out the front door. Complete desperation, kind of sad.
I have rediscovered Best Buy and now a big fan. They have everything and have good sales. Most sales people seem to be very knowledgeable and helpful and really like the membership option to have 'free' access to the Geek Squad for help with electronics or any purchase including extending the warranty. I've had a great experience