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Best Buy West Ashley
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Frequently Asked Questions About Best Buy West Ashley
How do I check product availability at the West Ashley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Ashley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Ashley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Ashley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2782 reviews)
Trevor R
March 28, 2026
1 out of 5
Bait and switch…bought a pair of AirPods online for store pickup and had the option to trade in my existing AirPods for a pre-determined price based on a select set of criteria. The AirPods that I was to trade in worked great and met all of the specified criteria. The young clerk said, “wow man, I can only give you $ b/c I would say they are in fair condition.”
There was a dirt mark on the case that I didn’t see that I could have wiped off but he said, I still can only give you $…the manager had to come over and take the trade in off and he asked why? I told him. He said, “oh we can always trade them in again next time, sorry about that…” Do you think the $15.00 Best Buy would have saved had I traded them in was worth it, as I will never by anything from BestBuy again? I could have saved the gas and bought them for the same price at Target in Mt. Pleasant.
Virginia R
March 27, 2026
5 out of 5
Geek Squad
Jared Harleigh and Jacob
So thorough and so helpful
All 3 taught me a lot about my Apple IPad as well as connecting with my IPhone 16
Praises and thank you!!
Rochelle R
March 21, 2026
2 out of 5
Did not have the otter box covers or any covers for my tablet or cell phone that was water and fall proof and employees seemed distracted
Response from Best Buy
March 22, 2026
Hello. Thank you for reaching out. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. When reaching out, please be sure to include Google Review number 133349.
Thanks!
Dominique B
March 12, 2026
5 out of 5
The best place to buy appliances due to price matching and Geek Squad!!
First of all every time I come in the store there's always someone there to great me which is nice. Not only that, but it is really easy to find an employee within the store that will help answer questions and employees seem really knowledgeable!
I cannot speak more highly about the protection plan that comes with the appliances via geek squad. I will not buy appliances anywhere else from now on. I bought an LG fridge in 2023 and I purchased the five-year protection plan which seemed really expensive at the time.. come 2025 and the fridge started to have issues. It was so EASY and FAST to schedule a repair appointment. Naijah from Geek Squad was so nice and knowledgeable about fridge diagnostics. When it was deemed unrepairable due to manufacturing defect, Geek Squad/BestBuy replaced my fridge. They didn't punt anything off to the manufacturing company, they handled everything in house. The best part - communication was so easy and prompt (no excessive wait time while on phone with them). Really great experience! It is such that peace of mind that I can buy high end appliances and have protection for 5 years.