Poor customer service - not only is their phone AI poor and take 2-3 minutes to get to a live agent; when I was finally connected, the woman wasn’t that helpful, compared to a representative i spoke to the day prior and essentially wasted 10 minutes of my time for no impact.
Nice store, great selection
Some people that helped were good some were bad.
Response from Best Buy
August 15, 2026
Hello there, Aaron!
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience overall with assistance in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #203633" for reference. You can find us here:
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https://bby.me/PPMA2x
Facebook:
https://bby.me/yTNhZ7
Instagram:
https://bby.me/os9r7W
Its best buy folks Know what you are there for because the chance of getting help from an associate is rear