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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Wheaton
How do I check product availability at the Wheaton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wheaton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wheaton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wheaton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3039 reviews)
Fasika K
July 22, 2025
1 out of 5
What a bad experience!
I wanted to exchange a faulty printer I bought on lease together with other items. I was not able to exchange, nor buy a new one again on cash this time checked for the same fault I experienced on the returned printer.
Why do customer service staff do what they want not what you asked for.
Response from Best Buy
July 22, 2025
Hello,
Thank you for providing your feedback on Google. Having a poor experience with a printer that is connected to a lease is frustrating. Contact us on the social media links below. When doing so mention "Google Review # 19125", provide details about your review, along with your full name, email, and phone number.
Facebook (https://bby.me/4wz748)
Twitter/X (https://bby.me/j3x2vv)
Instagram (https://bby.me/m0bu9y)
Here to assist,
^ Jay
ingrid v
July 20, 2025
5 out of 5
Tienen una excelente atención al cliente y encuentro todo lo que necesito en artículos electrónicos
Danny S
July 15, 2025
4 out of 5
Had what I needed. A customer representative did assist.
Dina O
July 14, 2025
1 out of 5
Had an appointment for 12 pm with Geek Squad. Arrived 5 minutes early as told in the email. Tried calling the number per email instructions for 10-15 minutes. It would either not recognize my name or no one would pick up. Found the entrance to Geek Squad at ~12:11 pm. Explained the situation, showed the email instructions and the call history on my phone. The person working there had no compassion nor interest in my explanations. Canceled my appointment despite my explanations. I drove 20 minutes to this Best Buy to have the work done today. It was important to me. Obviously, the team member couldn’t care any less. Will never be coming back to this store.
Response from Best Buy
July 14, 2025
Good Afternoon, Dina,
Thank you for sharing these concerns with us. We absolutely understand how you are feeling after an issue occurred regarding your appointment in-store, and you did not receive the care you needed. We would love to connect with you and look further into this situation with you. Please feel free to reach out our team by sending us a private message on social media.
- Facebook (https://bby.me/fstav0)
- Twitter/X (https://bby.me/15so6l)
- Instagram (https://bby.me/fa5xxz)