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Services Offered
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Frequently Asked Questions About Best Buy Wheaton
How do I check product availability at the Wheaton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wheaton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wheaton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wheaton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3004 reviews)
june d
May 05, 2025
5 out of 5
Went to Best Buy with a friend to make a return. I asked a young man at the door to assist me with a new android phone in using the GPS. I am a senior & often ask young people for knowledge in using the various capabilities of my cell phone. Chris was so extremely polite, helpful & knowledge. It took him maybe 30 seconds to resolve my issue & taught a quick lesson on that magic phone! Christopher De La Rosa is actually the manager. He is an asset to Best Buy. Thank u so much Chris.
Sean A
April 26, 2025
2 out of 5
Checkout location changes every time I come, and they combine customer service and checkout with only a couple of people. So if all the employees are helping with customer support, good luck checking out on a timely fashion.
Alfredo T
April 17, 2025
4 out of 5
Variedad de productos para toda la familia y todos los gustos.
Precios bastante accesibles
Charlotte V
April 17, 2025
1 out of 5
They only gave me part of an open box purchase and claimed everything was there. There are no phone numbers to contact the actual store, it just goes to a foreign customer service line.
Response from Best Buy
April 17, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my open box items will be as indicated when I made the actual purchase. You should be able to take the item back to the store to have that addressed. Can you please reach out to us via private message on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 65052344".
Full Name
E-mail Address
Phone Number
Store Location
Regards,
^Josh
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