Elayne S
December 08, 2025
If you’re looking for electronics, this is your best deal.
Geek Squad tech tried to research a replacement part for my laptop. Part is no longer available
This place isn't very customer oriented. I had a tablet that was still within 60 days warranty and had to get it replaced. According to the website, they only had one in stock. I repeatedly called trying to speak to someone about holding it until the next day since it was an hours drive away for me. The number doesn't dial the store, instead it sends you to Customer Support and they say you can't speak to anyone at the store. Their answer was we can sell you the one left in the store and then they can give you a refund when you get to the store. I'm sorry but I don't have an extra $1,000 just sitting around to replace a computer that was already a replacement for another computer I had issues with from them. They could care less that this was a computer I had to have for my business, they just wanted my money.
Response from Best Buy
December 02, 2025
Hello, Lisa.
We understand the frustration when you did not get a good experience from our support teams. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/xbzngo), Twitter/X (https://bby.me/3ogxc4), or Instagram (https://bby.me/z0tcdf), and mention your Google review, 80140.