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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy I70 & Tower Rd
How do I check product availability at the I70 & Tower Rd Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local I70 & Tower Rd Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy I70 & Tower Rd stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the I70 & Tower Rd Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2736 reviews)
Grace M
August 28, 2026
2 out of 5
I went in with the simple task of getting a screen protector for my phone. Talked to three members of staff. Nobody wanted to help me find what I needed. Told me it was out of stock when I'm pretty sure it was right in front of our faces. I didn't see any attempt to actually look. Seemed odd. Probably wouldn't return to this location.
Randa D
August 21, 2026
1 out of 5
They were helpful and I got wrong stuff. I have go back
Response from Best Buy
August 21, 2026
Hi, Randa,
Thank you for reaching out here to share this experience with us. While we love to hear you received help, we hate hearing you received the wrong items. If you need additional support, please reach out to us so we can help.
To get started, please send us a message on Facebook ( https://bby.me/CJqRDR), Twitter/X ( https://bby.me/0x5mn8), or Instagram ( https://bby.me/0DiIoD). Please also include a note stating you are reaching out from a Google review by including this reference number: 207550. We look forward to hearing from you!
Stan Y
August 20, 2026
4 out of 5
Experience was okay. Salesman was knowledgeable. Front greeters were friendly.
M. P
August 08, 2026
1 out of 5
Every time I’ve visited this Best Buy, I’ve had a bad experience. The staff is not helpful, and it regularly takes 10–15 minutes for someone to come assist you because they’re supposedly “all busy,” while you can see employees walking around the store. Checkout is just as frustrating. There’s often only one person working while everyone else seems to be standing around.
I also took my computer to Geek Squad to have it diagnosed because I was having an issue with it. The employee tried to diagnose the problem just by looking at the computer without even opening it up. The actual issue was with the hinge, so I don’t understand how a proper diagnosis could be made without inspecting the computer.
Customer service here is simply terrible. Save yourself the frustration and buy your stuff somewhere else.
Response from Best Buy
August 09, 2026
Hello,
Thanks for your review. It's our goal to create a welcoming environment when visiting with us, and we greatly appreciate you bringing this to our attention.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/0XusFM, Instagram: https://bby.me/ssH1Ui, or Twitter/X: https://bby.me/Hy2YoW and reference Google review 200554 in the details you provide.