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Frequently Asked Questions About Best Buy Mansfield
How do I check product availability at the Mansfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mansfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mansfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mansfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1424 reviews)
Ara J
October 30, 2026
5 out of 5
Great managers and staff
Matt K
October 29, 2026
1 out of 5
If you have a custom water-cooled PC, think twice before buying your parts or a Best Buy Total membership here.
A few months ago, I brought my custom water-cooled PC in for a problem and was told they wouldn’t work on it because it was water-cooled. I ended up having to fix the problem myself.
Now I’m dealing with a USB audio issue. Customer service told me to bring the PC into the store, even after I repeatedly explained that I had already done exactly that before and the store refused to work on my system. Instead of listening or addressing the contradiction, the representative was rude and kept repeating the same answer over and over. I honestly felt like they weren’t listening to me at all.
So what exactly am I paying for? I bought the hardware from Best Buy and paid for the Total membership expecting support when something went wrong. Instead, I’m being told to take my computer back to the same place that already told me they won’t work on it.
If you own or are building a high-end custom or water-cooled PC, I strongly recommend finding out exactly what they will and will not service before purchasing your parts or paying for a membership.
Based on my experience with both the service department and customer service, I’ve completely lost confidence in this membership’s value. I won’t be buying my PC hardware from Best Buy anymore, and I definitely won’t be paying for Best Buy Total again. At this point, “Best Buy Total” feels more like “Best Buy Total Bullshit.”
Response: The only way I’d move forward with u guys is with an advanced RMA. I tried to talk it out with ur costumer service. We talked in circles repeating the same thing and not listening to me he wanted me to drive my corsair 9000d rgb with 2 xr7 radiator, xr5 radiator, 21 fans, xd5 elite pump, xd6 lcd elite pump, xd7 dstro/pump, xc7 lcd, and a alphacool gpu waterblock to the store which i have already done in the past. They told me they wouldn’t work on it at all. I told him all this and he persisted. I already contacted Asus when I hung up with Best Buy, and they already escalated it; I’m just waiting for a response
Response from Best Buy
October 30, 2026
Hello, Matt,
We appreciate you taking the time to write us regarding your experience. Having the Geek Squad team look into your concerns is supposed to make these types of situations simple. This is not the experience we want for you. Let's get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/8qyNQs), X/Twitter (https://bby.me/OZslRc) or Facebook (https://www. https://bby.me/tTdwVn) with the details of your situation, as well as Google Review 245376. We look forward to hearing from you.
Tim c
September 18, 2026
1 out of 5
Chris at Geek squad had bad customer before me and I was the lucky one who he didn't want to help or try to.
MyJer M
September 05, 2026
5 out of 5
Awesome 👌 experience...