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Frequently Asked Questions About Best Buy Kohler
How do I check product availability at the Kohler Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kohler Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kohler stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kohler Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1302 reviews)
Deb P
September 26, 2026
5 out of 5
I'm not a frequent customer, but I love Best Buy. My most recent trip there I didn't purchase anything, I actually needed advice on how to fix my phone. Chris and Jace were so kind to me. It was a very overwhelming day and my phone made everything worse. They pointed me in the right direction, it felt like they cared about my issue, and when it came time to look at my phone, it turns out it was a silly solution such as turning off my VPN. I felt so dumb but they never made me feel incompetent about not knowing something. It really relieved so much stress off my shoulders that day.
Ariel O
September 22, 2026
1 out of 5
Best Buy told us when we bought a new fridge that they would install our water line. After we confirmed with them 3 different times . They say yes and then on day of delivery they said they cannot do it . And we need to do a different installation service with them for another $150. We called the Sheboygan store to speak with the person. However Best Buy doesn’t actually answer the calls local to the store they send you to someone sitting behind a desk at a call center to answer our questions, only to tell us we need to go inside the actual Best Buy to get our answers bc they can’t help us over the phone .
Response from Best Buy
September 22, 2026
Hi, Ariel,
Thank you for reaching out and sharing your experience. We understand how you feel when you are given expectations of a service, and those are not met. We would like to look into this for you. Please reach out via social media with a private message so we can gather some details.
Facebook (https://bby.me/m4WYXW)
Twitter/X (https://bby.me/slgzWh)
Instagram (https://bby.me/HlUeBO)
Please mention your Google review #225385, so we can review this further with you.
Wendy R
September 22, 2026
1 out of 5
Bombarded when entering store and nobody to help once it's needed.
Response from Best Buy
September 22, 2026
Hello, Wendy,
Thank you for reaching out and sharing your feedback with us. We strive to provide excellent customer service and an enjoyable shopping experience, and I understand that this was not the experience you had. Please reach out to us through one of our social media channels, so we can have this reviewed further. Make sure to mention Google review #225365 in your message.
Instagram (https://bby.me/v8Ua8A), X/Twitter (https://bby.me/je3SjJ) or Facebook (https://bby.me/ES8cSt)
Jake v
August 23, 2026
5 out of 5
Looking for monitor and other pc equipment Jio showed me around and gave me suggestions that all just fit under my budget props to him helped me feel I got the best I could