Best Buy Murrieta

I visited the Best Buy in Murrieta to complete a return/exchange, and while the experience eventually ended well, the process was far more frustrating than it should have been. When I arrived, I was warmly greeted by Myles, who was kind, professional, and genuinely eager to help. Unfortunately, he had difficulty processing my return. What concerned me most was how the manager, Dragos, handled the situation. Instead of taking a moment to walk Myles through the steps or ensure he understood the process, Dragos appeared visibly annoyed, gave quick verbal instructions, and walked away. Myles continued to struggle, and although Dragos was standing at the same counter helping other customers, he made no effort to support his employee or ensure the issue was resolved. After a second attempt at giving rushed instructions—again without actually showing Myles what to do—Dragos walked away entirely and never returned. I waited over 35 minutes while multiple customers came and went. Myles even called for him again, but Dragos was busy chatting with other employees near the staff door, seemingly unconcerned about the situation unfolding at the counter. Eventually, another manager, Nalari, came over. She immediately took ownership of the situation, processed my return in under two minutes, and treated me with respect and professionalism. Her leadership and customer service completely turned the experience around. If it weren’t for Nalari, I honestly would have left the store and reconsidered returning in the future. As a nurse who trains other nurses, I know firsthand how important it is to teach with patience, clarity, and support. I never belittle someone who is learning; I walk them through each step until they feel confident. That is why Dragos’ behavior was so triggering — it felt dismissive, unkind, and unsupportive toward an employee who was clearly trying his best. Best Buy should use this as a teaching moment. Leadership matters, and how managers treat their staff directly affects customer experience. I hope this situation is addressed so no other customer — or employee — has to go through something like this again. In the end, Nalari saved the day, and I left satisfied. Her professionalism deserves recognition. But the store’s leadership should ensure that all managers uphold the same standard of respect, patience, and accountability.

Not only did the worker give me the wrong item, as I’m standing in line the little manager cuts us to let another customer check out first which is embarrassing considering he had zero chance with her. Then at the return area, the incompetent workers didn’t know how to process returns and exchanges which lead to a 40 min wait while they figured out how to accomplish the only thing they’re paid to do, should’ve just been patient and bought my item on Amazon for half the price and had it the following day, that’s on me.

Every time I go they are friendly and helpful. Fixed my son's computer quickly with no issues.

Best buy has always been good to me.