Best Buy Millerville

Three stars but not because of the service I received from the auto tech, he was EXCELLENT! Along with that, while I waited for my install to be done, I was asked by multiple employees if I needed assistance as I wandered the store. The loss of stars is because the process of scheduling was so ridiculous I can only guess it's that way because corporate WANTS to lose business for some reason. Last week I logged into my Best Buy account and chose the Millerville location, I then purchased a dash cam installation (front & back cameras). After I purchased it, it then... eventually... sends an email for me to schedule a location and a time. The first problem is that their scheduling map has no locations listed anywhere in Southeastern Louisiana. None. A message is listed on the site that there doesn't seem to be a location in my area. So why the hell should I be able to purchase a service that's not available!?! Especially from a company which prides itself on technology. So I call the 800 number to get a refund. The automated service is slow, has few options and largely runs you around in circles. For a "technology" company, that's the second problem. It took me 10-15 minutes to finally get to a human (including holding in the queue) only for the call to get disconnected as she was working on my issue. Second call, the rep recommends I try to call the local store. I tried to call the local store and I get the same automated system which has no option for "local store," "store management," "refund," nor anything else I needed. I finally say "customer service representative" often enough that I get back into the queue. After waiting on hold only a few minutes I get a woman who recommends I talk to the auto-tech group, I agree and she transfers me to them. I wish I could remember the name of the guy I spoke to, he was on point. ON. FREAKING. POINT! He explained that the map ha been problematic for a while (no excuse, corporate, no excuse) and that he KNOWS Millerville has an auto bay. He then gives me a list of times available so I pick 10:45am on Sunday (today). The next day I receive a call from the local auto bay tech and we confirmed time and date and he explained the process. He was nice and very professional. Today I get there a little early so I went around to the front to let the tech know and... the store isn't opened yet. The store doesn't open until 11am. In what world does allowing the scheduling of a service before the store opens make sense? I went back around the building to my vehicle and as I was once again trying to figure out some way to defeat the impossible wall of Best Buy's automated operator so I could speak to someone in the store, the tech opened the bay (right on time, God bless him). The process of purchasing a service is bass-ackwards. If the customer chooses a service from the website, they should then have to choose a location before they check out (whether before it goes into their cart or just before they check out), then pick from an available time (the scheduling would not be fully applied until checkout is complete). Buying the service and then sending AN EMAIL with a link to schedule after the fact is a cumbersome waste of time, especially since the map apparently isn't being updated. So while the service and interactions with the actual local employees was friendly and professional, dealing with those aspects beyond the local store's control was an astonishingly poor experience. If not for those instances, this would have been a 5-star rating.

Great

Can I put zero stars. Best buy is a complete joke.

Try to buy something online to make it faster than going online. It said it'll be an hour. Hey, it's been two hours already and still not ready.