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Frequently Asked Questions About Best Buy Oswego
How do I check product availability at the Oswego Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Oswego Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Oswego stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Oswego Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1658 reviews)
Jennifer Z
December 17, 2025
1 out of 5
Hello , I went in to Best Buy yesterday. I was told the manager was very busy , The manager is question was at the return counter JUSTYNA / She was not busy , I explained like 3 times why I was there . I felt like I was speaking another language . I went in the store to inform her of the issue I was having with my 2 nd washer I purchased , because the first one was defected . The washer was not delivered on date 12/8 it was delivered 12/12 . She said so your telling me you want compensation , because your product was a day late . NO ma'am I said 4 days late . The manager doesn't listen at all & WASN'T willing to HELP me at all !! She told me that customer service / Corporate told me to come in to the store ,so that they could get me off the phone . JUSTYNA has no customer service skills to be in management ... She is very demeaning & dismissive ! I told her have a wonderful night & I didn't get a respond at all !! I will never go to Oswego BEST BUY AGAIN . THANKS SO MUCH TO YOUR MANGEMENT JUSTYNA NOT WILLING TO HELP AT ALL !!
S B
December 15, 2025
5 out of 5
I just recently purchased a desk top computer, tv and printer. I had great customer service! Had a return and no issues. Rafael, Ross and a few names I do not recall. All very professional and helpful .
Natasha S
December 06, 2025
5 out of 5
Love best buy
Anuj
December 05, 2025
5 out of 5
Yeneth, the manager, and the other two team members at this store were incredibly helpful with our trade-in. We didn’t have a good experience at the Aurora Best Buy, so we came here instead — and we’re glad we did. They helped us trade in our old PS4 and controller and guided us through the entire process of getting our new PS5. Excellent customer service!