Best Buy Warner Robins

⭐ 1 Star – Manager Escalated a Simple Issue into a Disturbing Experience I’ve been a loyal Best Buy Total member for years, but my experience this evening at the Warner Robins, GA location was completely unacceptable — and I want others to be aware. After Apple confirmed that my repaired MacBook Pro had been returned to this store, they even called the Warner Robins location directly on my behalf to verify that the device was available for pickup. Based on that confirmation, I drove 30 minutes to get there — which I had to do because you can’t call the local store directly anymore; all calls are routed to a national center. When I arrived, a young lady at Geek Squad explained that their scanners were down, so no repaired devices could be released at the moment. She was polite and helpful. But when I asked to speak to a manager to find an alternative solution, I was met by Jason, the store manager — and the tone changed immediately. Jason wouldn’t let me finish a sentence. He cut me off and told me, “I’ve already had to explain this to 15 people before you, and I’m not going to waste time going through it again.” I calmly explained that my situation was different — that Apple had confirmed pickup with this exact store — but he was rude, dismissive, and flatly refused to provide the regional manager’s contact when I asked to escalate the issue. He told me I’d only be dealing with him, no one else. Rather than leading with professionalism or offering solutions, Jason made things worse. Ironically, if he had simply contacted Apple earlier in the day and requested they pause sending pickup notifications until the store was ready, he could’ve avoided frustrating the 15 customers he admitted to turning away — and this entire incident. Even more disturbing: after I purchased a new MacBook (which Best Buy support had suggested as a temporary workaround), I was later approached by the police, who informed me that Jason had called to report me for trespassing — despite the fact that I had never been asked to leave, was calm the entire time, and had just made a purchase. The responding officer was respectful and confirmed that I had not done anything wrong. But being removed from the store publicly in front of other patrons in my own community was humiliating and completely unjustified. Jason’s inability to de-escalate situations, unwillingness to listen, and poor problem-solving are not the qualities you want in someone leading a retail store. He turned a normal customer service issue into a police incident — and retaliated because I filed a formal complaint. I sincerely hope Best Buy Corporate investigates this properly. Unless changes are made at the management level, I would strongly advise others to avoid this location. No customer should ever be treated this way.

Had the PC part I needed, quick service, the geese in the parking lot were polite.

I bought a Google pixel 10 phone. This was the only place to carry phone cases for it. And screen protectors. The staff was very helpful. Also I highly recommend the screen protectors they sell. Although expensive they are really good quality and they have a lifetime warranty. And they put them at no charge in store. I didn't even have to wait or anything.

Needed a usb-c cable got it and walked out quickly Thank you