Great place and great people
Had a positive exp overall.
Bought a smart TV which did not work, so the store manager stepped in and helped to swap.
Whilst the new TV works fine, it will also return as Bluetooth radiation seems something which we cannot switch off and I simply cannot stand Bluetooth radiation...
Sean - the GM is an absolute gentleman.
Purchased a $1200 jbl speaker from Best Buy and not even 30 days later something is wrong with it. No I didn’t purchase a warranty didn’t figured need one and if I did it would be a while down the road not 20 days after purchase. Now they refuse to do anything or try to even help figure something out. I’ve spent so much money at this place but never again! I’ll go else where maybe get better customer service
Response from Best Buy
July 28, 2026
Hello. To hear an item is defective after a short period of time is far from ideal. We would be glad to look into this for you and see what options may be available. Please feel free to reach out to us on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, X: @BestBuySupport. Please be sure to include that this is in response to Google Review number 194644. Thanks