Best Buy Gilbert

Today, I went to BestBuy to buy a new TV. I was enthusiastic and excited to buy the TV. There was some kind of special going on and several people were in line. I finally got in the store and went to the TV department. No saleperson could be found. I waited at least 15 minutes. Still no one was around. I went to the front to question why no one was there and was informed that all sales personnel were tied up with the 30-40 people in line. In other words, I would have to wait longer for service. I walked out. The supervisors there at the store need to learn how to make sure that every corner of the store is covered with someone to help. Poor management and poor customer service. I have been a Best Buy customer for years, but I will not subject myself to such treatment again.

I didn’t want to leave a review if Best Buy/Geek Squad had made their mistakes right. We’ve been trying to get them to reimburse us for our Potato Barn credenza that Eddie/Edward damaged when moving it back after installing our TV and sound bar. He lied to the insurance company that Best Buy uses for claims, which is a joke by the way. It’s customers last and their companies first, very unfortunate that they had to act in this manner and not be honest and correct their mistake. Lying is no way to do a job and live. Be leery of Eddie/Edward with Geek Squad in Gilbert if he is installing anything at your home. We love our TV and sound system, but moving our furniture and then proceeding to tell my husband to just fix the hole he created is not good character. Shame on him and the other tech who also lied, according to the insurance adjuster. We are still waiting on Best Buy to compensate for all the scheduling issues we had leading up to the install AND reimburse for our Potato Barn credenza. It is literally going no where. When they say call Best Buy support, you will more than likely not get the support they say they offer. It’s not cheap furniture. We told them we would move it back and he said it was a part of their job. Which is also a lie because they had us move our furniture prior to their arrival. I’m honestly appalled at how this is being handled.

Never too busy to help a customer

Horrible place bad customer service went in and bought a TV came home got notified that it was not the right address they had when I said incorrect address and it said they had to cancel my delivery and reschedule for a different day I needed a day I had it set up bar and it's not my fault that they entered the wrong address into the delivery when I went back and tell him to just give me my money back to the credit card they didn't even care it was like so what so I would not recommend ordering anything that has to get delivered