Best Buy Costa Mesa

Jesse at Best Buy was absolutely amazing! He took the time to explain the Meta glasses to me and my mom in a way that was super easy to understand. He gave me a full rundown on how to use the glasses to their fullest potential and even offered tips I wouldn’t have thought of on my own. His knowledge isn’t just limited to Meta glasses, he clearly knows a lot about most products in the store. I would highly recommend Jesse to anyone looking for someone who is patient, informative, and genuinely cares about helping customers.

Excellent service and products

Excelente atención. Solucionaron mi problema

I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.