Best Buy Collegeville

The store is excellent, situated within a diverse and comprehensive shopping center.

There were plenty of employees wandering around but only 1 covering checkout, returns, and order pickup. He did a great job but you could tell he was frustrated at having to walk back and forth and dral with irrate customers who had been waiting. It's not fair to the employee to be put in that spot and makes for a horrible customer experience and service.

Francisco totally helped me out with my fitbit. Excellent service by Francisco.

I have bought 6 tvs, washer and dryer, 2 refrigerators, game systems, computers, iPads, etc…. Just bought a new kitchen aid refrigerator came with a dent when delivered. No big deal let’s exchange. The one I wanted was now available same refrigerator different color. No one could see my total member price the 4 times I called I had to tell them what it showed on their site. Couldn’t process the order bc it was unavailable. Told to call back when it is available as I am a total member and can exchange up to 60 days. Called back a week later now price difference went from 240 to 1100 and there was nothing they will do.. person on the phone told me I could of locked in that price but it was never given to me as an option. Do after spending thousands with them this will be the last time I buy anything from Best Buy. The lack of communication on their end and them trying to charge me more than their adversitied total member price bc they couldn’t see that price…. Just dropped the ball with a loyal customer and the lack of empathy or willingness to resolve. No more Best Buy being purchased by me