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Best Buy Collegeville
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Frequently Asked Questions About Best Buy Collegeville
How do I check product availability at the Collegeville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Collegeville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Collegeville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Collegeville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1558 reviews)
Jim R
January 20, 2025
1 out of 5
Worst retail experience ever at Best Buy. Be careful, they have only a 15 DAY RETURN POLICY unless you subscribe to a membership! (How messed up is that?!?) I purchased a gift at this location that turned out to be an incorrect model (Kindle cover) and was UNABLE to return it shortly after gifting it and less than 3 weeks after purchasing. To make matters worse, customer service gave me approval to return it to my local store and advised me to print the chat as proof. The manager patently refused to accept it and said that Best Buy customer service had no authority. Thankfully they only ripped me off for $50, but buyer beware if you're considering any large purchase from here. Amazon, Lowes, Home Depot all have better selection, lower prices, and true customer service. Best Buy is circling the drain, take your business somewhere that actually cares about the customer.
Response from Best Buy
January 21, 2025
Good Evening, Jim,
We certainly understand how you are feeling after not getting the assistance you needed when you returned to the store regarding a return. We would be happy to connect with you and make sure these concerns are formally documented. Please feel free to send our team a private message on social media. Don't forget to include your Google review in your message: #64711986.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Ron K
January 20, 2025
4 out of 5
I mean they had no turntables in stock. It is only a few weeks after the holidays
Crystal K
January 18, 2025
1 out of 5
Waited 37 minutes for someone to pick up. The guy transferred me to customer service, (I do not know why when I needed their geek squad at this location) just for me to be on hold for yet another 7 minutes, just to be to be transferred to argue with a person who does not understand English and hung up. Again I am on hold. They refused to give me manager!
Response from Best Buy
January 18, 2025
Hi, Crystal,
Thank you for sharing your feedback. I understand how challenging it can be when you need assistance and encounter difficulties in receiving it. We are truly committed to providing excellent customer support and assisting with any issues you may be experiencing.
We'd love the opportunity to address your concerns and see how we can help. Our social team is ready to assist and can be reached through private message or DM on Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport. Along with your Google review 64702822, please include your full name, phone number, and email address. We look forward to hearing from you!
Kind regards,
^Pre
Therese S
January 08, 2025
1 out of 5
Drove to the store at 8:15 after looking up hours on Google which stated "Closes Soon at 9PM."
Get your hours corrected across all media applications. The photo below is verification that my husband pulled up and what was used to decide on making the trip. Now I have to go another day. Frustrating.
Response from Best Buy
January 09, 2025
Hey, Therese.
Thank you for providing your insight. We would like the chance to document your experience, and do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you message us, please include your full name, phone number, email, and reference your Google review number #64658744.
Regards,
^Jason