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Best Buy Collegeville
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Frequently Asked Questions About Best Buy Collegeville
How do I check product availability at the Collegeville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Collegeville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Collegeville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Collegeville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1641 reviews)
Alston P
November 01, 2025
1 out of 5
Do not buy any gifts here they have a terrible return policy. Manager looks like he’s 18 years old, must be hard to find employees to work at this bad establishment. Just avoid Best Buy if possible, Amazon is way better with better return policies. Apparently it was my fault that there was a fire on 422 and Best Buy closed because of it. That was my only chance to return the item within the return date time frame due to my wife giving birth.
Then on top of it they try to sell you a membership for 50$ to get 100$ store credit instead of my full return amount. All they care about is stealing your money.
Best advice I could give is to just shop on Amazon.
Response from Best Buy
November 01, 2025
Alston,
Though the Best Buy Return and Exchange Promise fond https://bby.me/upkr8w, we understand that there are instances where people can benefit from an extended return period. Because of this, a My Best Buy membership with a 60-day extended return period is recommended. We'd be happy to take a look into this for you. Please send a private message to us at our social media platforms on Facebook (https://bby.me/h5kvj3), Instagram (https://bby.me/uuu84f), or @bestbuysupport on X. Be sure to mention you are responding to Google Review 63401.
Robert B
October 07, 2025
5 out of 5
Helpful staff
Dennis G
October 01, 2025
5 out of 5
Fast delivery, A+
Anuradha p
September 26, 2025
1 out of 5
I have not just one but several experiences of Best Buy doing malpractice of business. In conclusion, everything they advertise is fake. I bought a Dell laptop which did not work as it is supposed to be and Best Buy denied fixing the issue or replacing it. They told me to go to Dell for manufacturer warranty, I contacted Dell and they were crazy, lying all the time.
Now I bought a cellphone, they are denying price match, which their most prominent advertised claim. Walmart, Amazon, every one is selling the same phone in/around $150-$160 while Best Buy sold it in $199 + tax. They have their own made excuses. Do not trust on their words. Also, the agent asked to activate my best buy card to get 10% discount, which never arrived or applied on your account. Beware, when buying things from them.
Response from Best Buy
September 26, 2025
Hello, Anuradha,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when looking for expert advice. I have attached a link to our Return and Exchange Policy below, for future purchases in case the matter that happened with your Dell Laptop happens again.
https://bby.me/d9jwkv
We want to make sure our customers get the best deals. I have provided a link below to our Price Match Guarantee Policy. This will give you the outlines to our policy to ensure you get the best price.
https://bby.me/n5wh06
Additionally, I have provided a link to our My Best Buy card. This link will provide you with all the details and perks you receive with being a card hold member.
https://bby.me/6adkyb
We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #48366” when reaching out on social media.