Best Buy Lancaster

How does this location, or Best Buy overall, have a 4.1 star rating?? All I wanted to do was have the battery in my 9th generation Ipad replaced. I made the appointment thru Apple and received a confirmation. I had two basic questions: 1) is $90 the accurate price 2) how long will I have to leave it there? Overnight, 2 hours, etc. The automated choice/ selection you get when you first call the Lancaster store, is RIDICULOUS!! I wanted to speak to someone on the Geek Squad at LANCASTER. Of course, some guy I could barely understand was 'answering my questions'. I said ' even though you have to charge the $90 fee Apple quoted online, will it be more than that?" He became exasperated/ rude with me and said it will say that on the confirmation. Nope, it doesn't. He became more agitated when I told him that. In a raised voice, he said 'then you just have to bring it in for a quote!". Rude, so rude. I don't want to waste good time on my vacation not knowing if they are going to gouge me or not on an Ipad 9th Generation that is in excellent shape. I now have a feeling they will. I canceled the appointment and will avoid this outfit at all costs. Frustrating, useless and can't speak directly with a local location. SMH.

Knowledgeable guy in the back with the TV. Dont remember your name. Thanks for the help!

Beautiful campground and location is breathtaking. Folks here are so nice, and I hate having to leave.

Plenty of employees to answer your questions and assist with loading your purchases.