This rating is for Best Buy phone service. Its now AI. Will not connect you to actually person. So if looking to speak someone need to know what depart extensions it is. Even then im not sure. Since i dont know any extensions, it doesn't give any either.
Otherwise forget about speaking to real people. 🚫 Even if ask for customer service, still get NO ONE.
Response from Best Buy
March 01, 2026
Hello, thank you for taking the time to leave us a review. Being able to get the assistance you need as quickly as possible is important. Can you please reach out to us on Facebook (https://bby.me/fxsuz1), Twitter/X (https://bby.me/zb3r83), or Instagram (https://bby.me/ju80xi) with more information about your experience? Please begin your message with "This is regarding my Google Review #124577".
Timothy S
February 25, 2026
Great staff. Very helpful. Good prices.
Helpful, knowledgable people.
Refused to let me buy a phone out right.. that’s wildly insane - don’t think that to be true yall just don’t wanna sell a product
Response from Best Buy
February 24, 2026
Hello,
Thanks for taking the time to share your experience. We can understand wanting to just purchase your new phone without any ties to a plan or contract, isn't ideal. We'd like to look into this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/e95im1), Twitter/X (https://bby.me/tj2q42), or Instagram (https://bby.me/jmn6a0), and refer to your "Google review #121356" in your message.