Frequently Asked Questions About Best Buy Lancaster
How do I check product availability at the Lancaster Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lancaster Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lancaster stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lancaster Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3582 reviews)
Betty H
January 15, 2026
4 out of 5
Had a hard time getting anyone to help in appliances but finally got the help I needed. The girl seemed very knowledgeable and friendly.
Michael T
January 13, 2026
4 out of 5
Good flavoring in the dishes we ordered. Good courteous service.
Jahaira M
January 09, 2026
3 out of 5
It was ok but didn't get assistance had to look for someone to help about 10 min after been help it was fine
Darrian S
December 31, 2025
2 out of 5
I've been here twice in the same week looking for a product, the first time the employee who helped me tried to sell me something for $300 which I know I can get for $20. I told him that's not what I'm looking for and he stopped helping me. The second time I went to find what I was looking for I was given misinformation on a product that I will now have to return. Very disappointed in the costumer service here.
Response from Best Buy
January 02, 2026
Hi,
It's unfortunate that this happened, we understand why you would be disappointed in this experience. We would like to get more information regarding your recent visit. Please send us a private message on X, Facebook or Instagram, so that we can get some additional information. You may also include the Google review number 98675 in your message to us
X: https://bby.me/laffn0
Facebook: https://bby.me/x5exqy
Instagram: https://bby.me/8bdgar