Best Buy Santa Rosa

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

Geek squad great, customer service and salespeople wonderful.

Had the worst customer service experience. Waited in line to get a phone screen protector installation , the female employee didn't stand at all or engage with us in a friendly manner. Told us to go pay at customer service and come back for installation due to lack of registers. We paid, came back for the install, and were told to come back in 10 minutes because she was busy. She installed it at the slowest pace possible, leaning back in her chair, and then was actively on her own phone (still leaning back). We stood, waited, and instead of letting us know it was done, she kept using her phone. Finally saw us right next to her and said "oh it's done." Absolutely no sense of urgency and a willingness to help.

When I go there it's to get business done with my phone and service .Its done 👍