Didn't wait long to receive my curbside pickup
Samantha G
August 04, 2025
Very educated in electronic! Bought my tv, washers & dryers from here
My husband and I bought a 85 inch samsung tv from best buy July 2023. We bought the total protection plan. Which covers basically nothing! Our tv was freezing up on us and over a period of time lines popped up. We took the tv down to best buy all for them to tell us they cant accept the tv and service person needed to be sent out to the house to repair it. On top of that the associate helping us out dropped the box our tv was in face flat on the floor!!! Still best buy did NOTHING! So we went home with our tv, called in a service all for them to come and tell us that they cant fix it because the tv screen is broken. Which happened because of their employee dropping it! Now we are out $2,500 and no tv. This is ridiculous! Best buy really needs to step their game up and offer better warranty coverage!! Never buying from best buy again!
Response from Best Buy
August 01, 2025
Hello Kaitlin Esquivias,
Thanks for reaching out and providing your feedback. It saddens me to hear that your TV is not working, and you are having trouble getting it repaired. We would love to look into this further and see if we can assist you. To connect with a representative, you can contact us at a Social Media platform listed below and reference Google Review #23152 to get started.
Facebook (https://bby.me/u5cw8r)
Twitter/X (https://bby.me/tpeh34)
Instagram (https://bby.me/ignloy)
Thanks,
^Ezra