Best Buy Pasadena

I want to start with the employees were mostly very helpful and polite aside from the salesman at the end. In the last 12 months I've spent thousands of dollars at best buy and never had an issue with them before but this was just such an unpleasant experience. Mostly a failure of best buy corporate but the pushy sales people didn't help I purchased an LG C4 open box online for in store pick up for $1000 after tax. Great deal, it's a bit far away but that's fine I'll drive for a good deal. Let me start by saying an open Box marked in "good" condition should be able to be turned on by the customer that seems like a fact . There was no remote and HOW CAN YOU SAY OPEN BOX WHEN THERES ZERO BOX . They brought me just a thin panel tv and the stand . No padding ,no nothing. I tried to call the store prior to confirm that this shouldn't be the case before driving all the way out but best buy corporate in their infinite wisdom decided that you cannot call stores anymore. How do they expect us to transport an insanely thin tv with no box. The guy bringing it to my car says he recommend I get it delivered so I follow him back inside. Then they say we have to sell you a different open box tv or wait 3 days and come back and maybe we can do it since it's stuck in the system now. I say okay what's the other tv and the manager takes me over to the salesman who spend a long time trying to wheel and deal me into spending an additional $500 on a new tv and trying to sell me a best buy membership to get a discount and after being there over an hour I had finally had enough. I was so frustrated . I said just cancel my order so I can leave . I was feeling anxious just being there and wanted to leave and then they told me they can't cancel it I can wait here 15 min or leave and hope the option pops up to cancel in the app. I decide to tough it out and wait . I'm very sad and have no new tv and wasted my Sunday morning and gas. Literally bought a switch 2 and 4 games and a $100 memory card from y'all yesterday and then go to buy a tv to match it but now I'll just go to Amazon or Walmart.

Buen servicio

Lo encontré muy mermado el mercancía llena Att. Es importante saber que hacía un año que no iba a visitarlos.

The security guard was rude!! And I will never shop in that store ever.