Best Buy Pasadena

Maddie, I think her name is, was very helpful and knowledgeable of the store. She put me on the list right away and an employee came to help me. Didn't get her name but she was also very helpful. The store was clean. I woukd definitely recommend this best buy!

I pre-ordered Pokemon Z-A from Best Buy because of the cool deskmat you get as a bonus. But when I went to go pick it up I didn't get it because apparently I had to add the mat separately on my order. Nowhere in the preorder flow did it ever mention I needed to add it as a separate item, or even present me the option of doing so. I thought pre-order bonuses should just come with the item?? Should've just gone to Gamestop instead. They had a midnight release and I could've gotten a tote bag and played the game early. Best Buy, more like Best Lie. I'm never pre-ordering anything from here again.

Best Buy is always great. A well organized store divided up in various departments. The minute you enter you are directed to the department you probably need help from. Once there they have a computerized record of all previous visits and proceed to assist you as best they can. Each employee is clearly well-trained and usually resolves your needs quickly, be it a repair or a purchase. I love going to this store. Unfortunately it is a 35 minute drive for me after a recent move.

Awesome company, very organized. Customer service was very accommodating, professional, and friendly. Great deals, and they have only just started preparing for their customers holiday needs. I'm so excited that they have a geek squad for my Android, tablet and other electronic needs.