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Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Pasadena
How do I check product availability at the Pasadena Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pasadena stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pasadena Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3994 reviews)
Horacio A
December 01, 2025
5 out of 5
Many great electronics
Jessica L
November 30, 2025
1 out of 5
What the heck is happening at Best Buy? When my fiance and I were shopping here for Black Friday, we had a simple request: trade in a MacBook and upgrade to the latest model. We understand Black Friday can be super busy, but they kept redirecting us to random locations. First we were told to go to checkout to trade in. No wait, we were told the wrong spot, please go to the front. Wait wrong spot again. Someone walked us over to the registers at the center of the store and gave me a trade in value for my MacBook. I didn't bring a charger that day but he said if I bring in my charger, it would be $60 more after. He said that if I buy my MacBook today and trade in my old one another day, I can get back the return credit fee easily. I did just that so I would not miss out on the Black Friday deal.
When we came back today, another employee helped us out. She didn't know she was doing so she called a supervisor later. We waited 20 minutes as he dug into the specs and all of a sudden, they apparently don't take my specific model MacBook for trade in. I was confused since the first employee from BF said they did, but the supervisor said they probably chose the wrong model when evaluating in BB's internal system.
Overall, extremely disappointed in the customer service here. I would not go back
Response from Best Buy
December 01, 2025
Hello, Jessica,
Thank you for your review. Not getting the assistance you need around a Trade-In is disappointing. If you'd like to formally document your experience or are in need of assistance, please send a private message on social media. Kindly include Review 78969 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Richard B
November 26, 2025
5 out of 5
Got a good open box Microsoft surface keyboard and pen deal
Fanny C
November 23, 2025
5 out of 5
very nice to get help here although prices a little high but in general pretty good!