Best Buy Pasadena

Slow service! Took over an hour to return one item! Horrible Service Best Buy Please do better! No wonder Amazon is becoming a first choice!

So, a few days ago order my grandson an laptop from here. We get it with more RAM and a bigger hard-drive. Once it arrives they say we'll have to bring it back for installation of the drives and memory. Fine by me, I opened up a laptop ONCE, looked at how tightly components were packed in there and thought "nope" and took it to a shop. So, we take it back, they say it'll be "several hours" as they have to do diagnostics after doing the upgrades. Sure, sounds fine. We get the computer the next day, he takes it home -- no wifi. Not like it doesn't work, the option isn't even there to select. Yesterday we take it back. The guy at the door says "we need an appointment". I said "this'll probably take you five minutes, you sold us a laptop that doesn't work, what do you mean 'we need an appointment?' He wouldn't budge. I loudly announced "This is ********** BS, I'll never buy another computer here again." My grandson and I went home, and spent a good hour working on this. He grew up with PCs, I was a programmer for twenty-five years. We were both sitting there saying "this is the weirdest thing I've ever seen." Surely it comes with a wifi adapter? Oh, it did. Seems Windows 11 ships with it disabled by default? :0 We ended up running a bunch of diagnostic steps and finally got the thing enable by plugging in a wifi adapter to a USB port from an old tower, which then somehow enabled the on-board wifi adapter after one reboot? So bizarre. Windows. :\ So, they did "diagnostic checks" after doing the hardware upgrades before handing if off. Sure they did. Every expects to get a laptop that has no wifi enabled, right? That's normal. Never again. Seems like a nice enough computer though.

Stephanie is also another asset to your franchise she was very helpful ,kind and very informative. We appreciate her customer service. We also give her a fire star because she deserves it.

Victor definitely is an asset to your franchise. Awesome customer service, very informative, answered all of our questions in a professional manner. We are giving him the 5 star because he deserves every bit of it.