Best Buy Pasadena

I visited this location 2x. It's about an hour away from where I live but it was a necessary drive since this is the closest best buy that works with cars. I had a touch screen and a backup camera installed by Ricardo and Jose. They both did an amazing job. They made sure everything was up to my satisfaction before leaving and gave me a rundown on how my devices worked. Jose called me a whole week before my appointment and asked if I was available at an earlier date and time. I was so happy that it was able to get done at a sooner appointment time. He also kept me updated and let me know that it was gonna take a little longer due to demand and a busy schedule. I definitely recommend this place.

Excellent customer service by the very likable and professional Stephanie helping me purchase a new laptop. Walking in with lots of questions about choices, needs and solutions Stephanie answered everything! This Best Buy also greets customers with a friendly hello upon entering the store. Lots of professional pride and confidence in product. Knowledge and customer service with a smile is evident in the great staff at Best Buy! 👍 This store is highly recommended.

Horrible experience. Drove 40 minutes to this store to get a 5090 that I found out was physically in the store. Called the store ahead of time to be sure and they said there was one in stock in the store even though online store said it was out of stock. When I asked for them to look for it. The kind clerk found it and was going to sell it to me. But the head clerk stopped them and said they couldn't sell it to me claiming that I can only buy it online. EVEN THOUGH IT WONT LET ME BUY IT ONLINE or even let me put myself on a wait-list for it. So I asked for the manager which was the same way, not budging on being willing to sell it to me. I said I could scan the product and pay for it and buy it "online" but they just wouldn't sell me the GPU that was literal INCHES away from me. I bought my first GPU just like this way I tried today years ago and now for whatever reason they wouldn't take my money to buy a damn product. Wasting my time and now my sanity to drive an hour home empty handed because of this store has never has filled me with such frustration and anger. Best Buy is DEAD to me and this store helped me come to this conclusion.

I am in the market to spend $5,000 to $7,000 at Best Buy. I need to buy 2 large TVs, a soundbar a wall mounted oven and a gas range. I went to the Pasadena Best Buy store twice within 5 days, and both times, I spent over an hour in the store, mostly in the TV area. 2 Hours standing, looking at TVs, the first time, a person noticed me and said a person would be right with me when they were finished with their customer. Well, after 15 minutes, when that person was done with their customer left the floor, and for another 30 minutes, no one came by. I went the following Monday at 7:30PM, and spend over an hour, hoping to get someone to talk to me about anything. There were about three sales persons on the floor, two of which were busy, and couldn't be bothered to ask us if we needed anything. I turned on soundbars, very loudly, left them on. I couldn't get arrested in the place. I get more personalized service at Costco. I guess Customer service is not a thing anymore at Best Buy (at least at the East Pasadena store). I do NOT want to shop online. I was hoping to talk to a person who knew something about the products. Very angry and sad. NOT RECOMMENDED