How do I check product availability at the Reno Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Reno Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Reno stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Reno Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3857 reviews)
Michael C
August 09, 2025
1 out of 5
I placed an order that said would be ready for pick up within 1 hour. It was not ready by the end of the day which was 5 hours later. Even after the store closed it still says preparing pick up for today.
Response from Best Buy
August 10, 2025
Hello, Michael.
Thanks for sharing your experience with us here on Google. Having an order ready when you expect to be is something that we always strive to achieve. If you still need some assistance with your order, please send a private message out to one of our live representatives through one of the social media platforms below. Be sure to reference your Google Review number 27044.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Cheers,
^ Jason
Courtney Z
August 05, 2025
5 out of 5
Customer service was very helpful in returning and replacing cracked screen protector
Jennifer A
August 05, 2025
5 out of 5
Emiliano V (Reno store) handled our recycle challenge like a rockstar!! Customer excellence attitude was amazing! THANK YOU for a job well done! :)
Frederich A
July 29, 2025
5 out of 5
I didn’t catch his name, but the young man who helped me was fantastic. Good place.