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Best Buy Burbank
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Burbank
How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4043 reviews)
Sorelle D
November 21, 2024
1 out of 5
Called the store about a month ago and asked about the return policy. The guy told me 15 days to return the item and 30 days to price match. Here we are 25 days later and they said I can't return the product. I'm so angry right now I don't even want the item. But wait I can't return it because I bought it more than 15 days ago. And yes I even asked the girl at the register when I picked up my item. She said "I'm not sure I think it's 30 or 60 days, if you want to return it make sure you keep the box". Why hiring people if you can't even train them about your policies.
David P
November 18, 2024
5 out of 5
I have been a customer of the Burbank Best Buy since childhood, and while I’ve encountered some challenges with service in the past, my experience has completely turned around thanks to Jordan. Over the past two years, Jordan has proven to be one of the most helpful, friendly, and hardworking individuals I’ve ever met. His dedication to customer satisfaction and his genuine approach to assisting customers have made a significant impact on me.
Because of Jordan, I have not only returned to this location but have become a regular customer, often visiting on a monthly or even weekly basis. Knowing that someone as knowledgeable and dependable as Jordan is there gives me confidence that I’ll receive the best possible assistance.
As a Data Engineer, I also recommend this Best Buy to my peers and colleagues, specifically pointing them to Jordan for his exceptional service. His professionalism, work ethic, and ability to go above and beyond have truly restored my faith in this store.
I am incredibly grateful for the positive experiences Jordan has provided and highly recommend seeking him out for any assistance. To find Jordan, he usually works at the front desk in security, greeting customers as they enter and leave the store. If he’s not there, he’s either assisting on the sales floor or helping with customer service he’s that versatile! He is a true asset to this location and undoubtedly one of the best employees I’ve encountered.
Sandy B
November 15, 2024
5 out of 5
Magnificent
Li R
November 09, 2024
1 out of 5
wow
Response from Best Buy
November 09, 2024
Hi there,
We appreciate you sharing this review here, although are saddened to hear it may have been a negative shopping experience. We would like to learn more about what happened and help, if possible.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64403610. We look forward to hearing from you!
Regards,
^Katie