Best Buy Burbank

Bestbuy has nothing to offer now that the days of CD and DVD/Blu Ray is gone. Yall are basically Target with refrigerators. Trying to buy a PS5 game and it’s not even available to purchase online??? How? Most definitely canceling my BB card and deleting the app. This business is a shell of its former self

I had an incredibly frustrating experience at this Best Buy location on Friday (03/06/26 around 1 PM). I came in to purchase an SSD storage expansion for a PS5 and requested a price match for an identical item sold and shipped by Amazon—a standard policy Best Buy advertises. Despite the store manager verifying that the item was a perfect match and met all eligibility requirements, they refused to honor the price match, claiming their "system wouldn't allow it." Instead of finding a professional solution or a manual override, the manager became dismissive and rude. Worse yet, the manager then tried to pressure me into spending $50 to "upgrade my membership status" just to get the price match I was already entitled to. Using a technical glitch as leverage to force a customer into a paid membership is deceptive and predatory. I’ve been a loyal customer, but being treated with such unprofessionalism and being "squeezed" for a membership fee left a terrible taste in my mouth. I ended up leaving without the product.

Great customer service store is always equipped with the latest technology.

I don’t understand why this store has so many employees if none of them can even help find a product. I asked two different staff members about an accessory to wear my phone on a strap, and neither of them could tell me whether it was available in the store. What’s the point of having so many employees if no one can navigate their own inventory?!!!