Best Buy Burbank

In September, I visited the Best Buy in Burbank to purchase appliances following a major home remodel. I was shopping for a dishwasher and a stove with an oven. My first interaction was with an employee named Mike. Although he was initially pleasant, his demeanor quickly changed. He appeared irritated by my questions, displayed a very negative attitude, and seemed uninterested in helping me. I felt uncomfortable and left the store with my information. A few days later, I returned to the store and unfortunately encountered the same employee again. His attitude had not improved—there was no smile, no willingness to assist, and it felt as though he was simply there to collect a paycheck. I was eventually helped by another employee whose name I do not recall. While she was polite, she lacked sufficient knowledge about the appliances and appeared more focused on completing the sale than providing guidance. I ultimately made the purchase and left the store. However, the delivery experience was extremely disappointing. During delivery, it appears the installers tested the dishwasher. My marble floors had just been renovated and sealed, yet water was left everywhere. I live in a condo, and water leaked from the lobby entrance, through the hallway, and into my home. The situation was chaotic and very stressful. The delivery team never mentioned the issue before leaving, even though I would expect something like this to be documented. I contacted customer service to file a complaint and was told a manager would call me back, but no one ever did. I eventually returned to the Burbank store to report the situation in person. Overall, this experience was extremely disappointing, and I can honestly say that Best Buy’s customer service did not meet my expectations.

Like others have said, be careful and check your boxes to make sure they haven't been opened. I just picked up a "new" mouse which had already been opened and shoved back in the box. I didn't notice until I got home, and I'm not driving 40 minutes back. I shouldve payed less for an open-box item. They're employees are shady and lazy .

Best Buy is generally good, a good selection of what you'd expect. It was hard to get help this day. But what do you expect right before Christmas.

Vincent is the only employee out of four that took the time to help me locate what I needed. Vincent deserves a raise! Thank you.