I was at your store in Spring Hill, Florida on highway 19. I bought two covers for my Iphone 16 on Tuesday October 20 at about 3pm. I already threw away my
receipt. Niguel waited on me. I received excellent customer
service. I was very
happy with Niguel..🤗
Richard K
October 20, 2026
Honestly, this was the worst Best Buy experience I’ve had. I didn’t feel welcomed or like anyone was interested in helping me. I checked the website beforehand, and the appliance I wanted showed as available, only to be told by the sales associate that it wasn’t available for pickup and that delivery was the only option, at an additional cost.
What makes this even more frustrating is that I pay $200 a year for Totaltech/Total membership benefits, which include free two-day shipping, yet that was never even mentioned as an option. Instead, I was pressured to purchase additional protection coverage, despite already having two years of coverage included with my purchase.
In the end, I had to haul the appliance away myself. Between the lack of customer service, the missed membership benefits, and the unnecessary upselling, this experience was extremely disappointing. I expected much better from Best Buy, especially as a paying member.
Response from Best Buy
October 20, 2026
Hello, Richard,
We can understand wanting a smooth shopping experience, especially after checking availability online, only for the unit to reflect a different inventory value in store. We can also understand the advantage that comes with being able to utilize your membership benefits.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/9n6wXI)
Twitter/X ( https://bby.me/SQqTAM)
Instagram ( https://bby.me/7DOodq)
Please be sure to mention your review, #240956.
Geek squad completely ignored what I told them, made me lose my entire cloud storage with pictures of family member who are no longer there and did not have a care to even listen. Terrible
Staff was very helpful on helping me find the right hdmi cable for a 4k tv