Best Buy Owasso

Found everything I was looking for with ease

Asked about what wiring I would need for subs because I dont know a whole lot about how to set everything up and the installer told me I would need to get 475$ kit to hook anything up to it so i get the kit amp subwoofers, I ask if I have all the right stuff for my set up and the installer says yes and he can set up an appointment for me. Appointment day comes he installs my amp and then only after I pay does he tell me “ your subs dont fit in that box, you need a bigger box or shallow mount subs” which I thought was something he could have told me when I asked if I had all the right stuff, but I brushed it off no big deal. I then saw that they did not do anything with the 475$ kit I had ordered from the installers suggestion. So I had asked about it the week after and was told I did not need that kit. After I get the correct size woofers and have him install them he tells me my box is cracked. I ask where and he snaps back with “ Its a box” “ you can hear it when you turn the bass up” while giving me a stare like im dumb then tells me I would have to send it to wherever i got it from and get a new one. Then i get home and see a chipped corner on my box that wasnt there before. Sounds good to me so far but if my box is “cracked” somewhere its not from where I got it because it was perfectly fine when I received it. Dont go here for sub installation, the installer will talk to you like you are a moron and is not super helpful with information. You have to really pry and pry to get a straight answer about any questions you ask. Glad I got my subs installed but it could have been a lot easier and quicker with simple answers and not being lied to.

They wouldn't price match their mistake. It was the only hello kitty game there and the last one. Customer service was terrible, the manager Jake was not friendly and pulled the"customers place things in the wrong spot all the time" excuse, but in this case the names matched and we should have been taken care of. See pictures for reference. Also customer service hot line was a joke and had no empathy for customers or taking care of a complaint.

I made an online order for a dishwasher for pick up in Owasso. They made me wait four weeks then cancelled my order due to my item not being available. I tried to get them to honor the price I was originally going to pay for a similar dishwasher but I was shut down. I will be cancelling my Best Buy credit card and going through Sam’s Club or Costco for all my future tech needs. Goodbye Best Buy.