Best Buy Owasso

Got my meta glasses and earbuds warrantied. The lady that worked with me was training someone else and was very smooth about the process with me infront of him. Could not find L size Meta Glasses so she decided to do an extensive search for me, I declined due to a busy schedule and went with the standard size. Quick and seamless service as it has been for me for years! And with total tech it can be that and more seamless to shop here

Takes for ever to get a hold of someone live . They do not have some items advertised in stock

Didn't get that warm fuzzy feeling with my salesperson. No help with getting the TV secured in our truck. Where is customer service?🤨

I’ve been a longtime Best Buy customer and Best Buy credit card holder, and I’ve generally had good experiences. My most recent visit left a very different impression. I purchased an Apple Watch Series 11 GPS as a birthday gift for my mother. At the time of purchase I was led to believe I had 30 days to exchange it if needed. Because it was a gift and I wasn’t certain which version she preferred, that flexibility mattered. When she told me she actually wanted the cellular model, I returned within what I believed was the 30-day window to exchange it for the higher-priced version she wanted. I was then told the policy is only 14 days (as printed on the receipt, I was told). I explained that I had been led to believe otherwise and asked to speak with a manager about an exchange (not a return for refund). The associate said he was the department manager and that the only way he could help was if I purchased a Best Buy Plus membership for $30. Without paying for membership, he said there was nothing he could do. I was willing to spend more money to get the correct watch for my mother. Instead, the solution offered was essentially “pay us an extra $30 and we’ll make an exception.” This felt like a money grab rather than customer service, especially while my mother was standing next to me. It also undercut the trust I had as a loyal cardholder who was simply trying to correct an honest gift purchase. I understand policies exist. What I don’t understand is being given one impression at purchase and then being told the only path to a reasonable resolution is to buy a membership. That approach doesn’t feel like it values long-term customers.