Lyndsy D
November 10, 2026
They really dont have much on the floor. You have to pre order it .
Jessica T
November 05, 2026
When into this location to verbally confirm when thw store would be open for the release for the 40th Zelda console and game. Was told they close at 9pm on 11/4 and would reopen at midnight of 11/5. Went to the store at 10:45p. And to my shock there was no line and the store was open. Went inside and was told it started at 9pm which is east coast midnight time and they were sold out of everything except the game by 930. I told him i had taken time to talk to a human being inside the store at customer service days ahead of time and The guy just said "oh well, they gave you the wrong information." We'll no kidding! I know Best Buy got their money from this sold out release so who's gonna care abt us customers relying on the truth of what their employees tell us. But still, very disappointed. Completely incompetent workers.
Response from Best Buy
November 05, 2026
Hi, Jessica,
We appreciate you taking the time to share this experience with us, although are saddened to hear there was a miscommunication regarding the midnight release. We would be happy to connect with you in order to ensure your feedback is formally documented.
² To get started, please send us a message on Facebook ( https://bby.me/xUZ9EK), Twitter/X ( https://bby.me/HNElQm), or Instagram ( https://bby.me/5clThS). Please also include a note stating you are reaching out from a Google review by including this reference number: 248914. We look forward to hearing from you!
Marysville WA Best Buy completely botched the midnight Zelda release. Management failed to honor the line order and handed out tickets early inside! I even called the store days before and confirmed - they would hand out tickets for all available consoles in a first-come first-serve basis TO THE LINE! NOT BEFORE! The guy in line behind me got a console because he was given a ticket literally hours and hours in advance of the release inside by " someone at the customer service counter", While I waited in line for hours and was not allowed to purchase one because of the completely unfair distribution
Friendly people but not very helpful young and inexperienced no knowledge