Best Buy Northglenn

I’d been putting off a trip to Best Buy because while I needed additional monitors and a wireless keyboard for my remote office, I wasn’t exactly sure what I needed and I didn't want to go through the whole process. From the moment I walked into the Northglenn store, the experience was excellent. An associate greeted me warmly, listened to what I was trying to accomplish, and connected me with Matt. What impressed me was that she didn’t just point me in his direction—she explained to Matt exactly what I had told her so I didn’t have to start all over again. Matt asked a few smart questions about how I’d be using the monitors, showed me two Acer models that were on sale and perfect for what I needed, and quickly helped me gather everything else to complete the setup. Before I left, he even took a couple of minutes to explain how everything would connect. Pleasant. Thorough. Engaged. I walked out in under 20 minutes with everything I needed and confidence that I knew how to set it up. That’s exactly what great customer service should feel like.

Not good with technology, my old phone was well... Getting old and stopped working in some departments. A new phone was ordered for me but to save with trying to set it up and the hassle of will I get everything transferred, the agent in the geek squad department. Wade Chio took both phones and transferred everything over making it look super easy and it was done fast. We were just walk ins, when the store opened too. Not long wait and then a great worker named Edgar saw I was confused about a good cover and came to the rescue, set me up with great stuff and got it all on and I was out the doors with a fully protected phone fast. Thank you to both the workers, all the workers there.

The old lady with tatttoos who I’m guessing is a manager told me I couldn’t buy with a gift card in a very rude manner , I went to a different Best Buy I was able to pay with the gift card no problem, don’t buy at this store!!!

Employees allow dog nutters to bring in dogs and no it wasn’t a service animal 🙄 unhygienic and entitled people should be informed it’s not a dog park