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Best Buy The Plant
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Frequently Asked Questions About Best Buy The Plant
How do I check product availability at the The Plant Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Plant Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Plant stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Plant Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3135 reviews)
Bernard M
October 15, 2025
1 out of 5
I reached out to Virtual sales regarding an internal hard drive for my MacBook Pro computer. After giving the agent my specs, he sold me a hard drive and adapter. Once I arrived at the store for pickup, I made my way to the Geek Squad counter only to find out that the hard drive was incompatible with my particular MacBook. I demanded a refund, and left the store on satisfied. I ended up purchasing and upgrading the computer at a local computer store for $40 less.
April D
October 10, 2025
3 out of 5
Looking for something that the website said they had in store but, come to find out they DON'T!
Response from Best Buy
October 11, 2025
Hello, April,
Thank you for reaching out and leaving your feedback. Trying to find an item that is available online should be easy, so we can understand your concern when it is not available in-store. We'd be happy to document your experience here on a corporate level and assist. Please connect with us through social media. You can find us on Facebook (https://bby.me/y80kyf), Twitter/X (https://bby.me/po4ecy), or Instagram (https://bby.me/u63nri). Please reference Google Review #54222.
Marisol R
October 05, 2025
5 out of 5
I give the manager and representative 🌟🌟🌟🌟🌟5 stars; they both made my experience easy and simple. I had purchased a Rexing dash cam in 2022. Yes, I did purchase the Geek Squad yearly protection plan as well. The manager gave store credit for my old Rexing dash cam.
As of last week, my dash cam started to glitch; it would turn on and reboot itself over and over. It just would not stay on.
The representative, Cheryl or Charlie (woman), I can't remember her name exactly. She took her time to help me find the right dash cam. Thank you both for your concern and helping replace my dash cam for a newer version. 😊
Paul N
October 03, 2025
5 out of 5
Nice customer service