Best Buy Murfreesboro

I purchased a tv last Saturday. I had it delivered to the store. I received an email Thursday that it was ready to be picked up. I rushed there after work. Was there over half an hour. No one could find it. Several people went back and forth into the warehouse area to no avail, No one could tell me what happened. No one could tell me when I would get another one. I was very patient but highly confused. The guy working there gave me a store credit 30 dollars after I explained that I am on call and I am not sure when I can get back to the store so I really need a time pinned down. He said he would call me first thing this morning to let me know. Never called. I have called help line 4 times. Cant get store to answer. Call center claims its there. Tried to explain to them that that cant be trusted they cant find it. They assured me that its there. still cant get a real person at the store. I already paid 438.99 for the TV. No TV

⚠️ Very Unprofessional Experience – Best Buy Murfreesboro I took my laptop to fix a broken screen. Two weeks later, it completely stopped working. When I went back on day 31, they refused to take responsibility and made me pay again, even though the problem clearly happened because they had opened it. They promised the second repair would cost around $200, but I ended up paying $400 — and they erased all my data without asking me. I’m a photographer, and that laptop had all my work on it. Losing that data hurt more than losing the device itself. When I complained, the employee was extremely rude and even told me to cancel my membership if I’m not happy. After seven years as a loyal customer, that was the most disrespectful thing I’ve ever heard. Best Buy should train their staff to treat customers with professionalism and care — not arrogance and blame.

Great experience

It's ok