Bring a sandwich. Takes an eternity to get through line
Response from Best Buy
November 07, 2025
Hi, Matt,
Long lines can be difficult during the holiday seasons. You can certainly create orders online for pickup to skip the line with curbside or in store pickup. We do also offer shipping and delivery options for most items. Please reach out to us on any of our social media profiles below for support with review 66169.
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Apple made an appointment here to get my granddaughters iPad scrwwn fixed. They said they were going to send it off & freeze my card for the entire cost of the iPad until the replacement came back. That was a hard NO!!! I was trying to avoid going downtown to the Apple store & still had to go!! Even though screen repair is $29, she got a new iPad replacement for $49!!!
Helpful people everywhere throughout the store. This not 5 star experience is more focused on the removal of registers. Using the customer service people as cashiers makes a simple transaction take forever. A simple purchase of an sd card should not have the feeling of going to the DMV. The workers are doing their best, but everyone has to wait while they struggle to resolve customer service issues, including extended waits for managers. I like to touch and feel before I buy things, but this type service is convincing me to order online from others.
Response from Best Buy
October 17, 2025
Hello, Curtis,
Thanks for reaching out. It can be difficult to have to wait longer than expected when making a purchase. If you would like to formally document your experience, please send a message on social media. Please include Google Review 57152 in your message.
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Twitter/X: @BestBuySupport