Garbage company. Bought a protection plan on TV. Remote stopped working which is supposed to be covered. Went to store who claimed to order a new remote. Days later got email said that couldn't get remote and would reimburse me if I bought one. I sent them email telling them to just provide me a universal remote since I would not be able to find exact remote anyway. Crickets. Doesn't honor their protection plans. Lesson learned is to always buy at Costco. This garbage company will soon go bankrupt.
Response from Best Buy
April 21, 2025
Hello and thanks for reaching out on Google, Greg.
We understand the frustration when your remote stops working on your TV. We'd like to look into this for you. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 65064460.
Kindly,
^Graham
So far, so good! I was able to get a front and rear dash cam installed for a decent price.
Pros: Good pricing and convenient service.
Cons:
If your appointment is scheduled for 1 hour and 30 minutes, I'd recommend planning to pick your car up closer to the 2.5-hour mark—just to be safe.
No call or update when running behind, would be a nice touch, ya know?
*Dropped my car off at 3:10 PM and picked it up at 5:39 PM.
Overall, I’d come back for their services.
It took us almost 35 minutes to get waited on at Best buy
Response from Best Buy
April 10, 2025
Hello, Aloys.
Thanks for providing your feedback here on Google. We know how important it is to get the help you need when you need it while shopping for latest and greatest in technology. If you still need assistance, please send a private message out to one of our live representatives through one of the social media platforms below. Be sure to reference Google Review #65028589.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Cheers,
^Jason
The computer geeks at Best Buy were awesome! (Though it’s not right that the Apple computer guys are called “genius’s” and the Best Buy computer guys are called “geeks”… that’s just wrong!).
Thanks for all your help!