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Services Offered
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Frequently Asked Questions About Best Buy Conway
How do I check product availability at the Conway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Conway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Conway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Conway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1613 reviews)
Ruth Q
December 07, 2025
5 out of 5
Helpful staff
Rebecca C
November 30, 2025
5 out of 5
Ordered a black Friday deal online for curbside pickup. They brought the item to my care within 3 minutes of arriving to the curb.
Sergio R
November 28, 2025
4 out of 5
Great selection of electronics, prices need to be more competitive. Personal are very helpful and very cordial
Matt D
November 28, 2025
2 out of 5
As far as carrying stock, this Conway location is absolutely terrible. Last December, I was shopping for space heaters, and the Conway location would never have any of the space heaters I clicked on, but the Little Rock and Fayetteville locations did have the heaters. This past summer, I was shopping for dehumidifiers. Once again, this Conway location didn't have them, but Little Rock and Fayetteville did. Have you been to the Conway location? Their basket and hangers behind one of the counters is for trading cards. It STAYS empty. Now, I'm searching for a 40" Fire TV. And, of course, none of the TVs I look at are in stock in Conway. But, they're in stock in Little Rock, North Little Rock, Ft. Smith, & Fayetteville. To the Best Buy in Conway: Terrible. Take a lap.
Response from Best Buy
November 28, 2025
Hi, Matt,
Thanks for reaching out here to share this review. We hate to hear your preferred location seems to be low of items you are shopping for. We would be happy to ensure your feedback is formally documented for internal review by the appropriate teams.
To get started, please send us a message on Facebook (https://bby.me/msf4r3), Twitter/X (https://bby.me/na5i5k), or Instagram (https://bby.me/wleyfs). Please also include a note stating you are reaching out from a Google review by including this reference number: #76914. We look forward to hearing from you!