Jingchun H
October 12, 2026
Seems like the appointment to the Geek Squad in this store is just a joke. Wait for 30 mins after check-in and no staff come for helping, and quite a few customers also waiting there
Response from Best Buy
October 12, 2026
Hello.
Thank you for your feedback regarding your recent Geek Squad appointment. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Please be sure to include Google Review number 236762.
Thank you.
Timothy O
October 08, 2026
Best Buy of Union City, CA is a great place to shop for appliances, computers etc. Godspeed.
It's a regular Best Buy with very helpful staff. They have good customer service.
David R
September 30, 2026
the AI call agent is awful, took 3 tries just to get put on hold waiting for live associate which ended up being geek squad who was the completely wrong person who required me to make a bestbuy account so I could get transfered to someone who could answer my question.
I just wanted to know if a specific monitor, the Samsung - 57" Odyssey was on display in store so I could go see it before purchasing, since I dont live anywhere near this best buy I dind't want to make a trip only to not be able to see it in person before purchasing it.
The final associate was great in addressing my question, but the 20mins I spent getting there, was terrible. Also the password requirements for online accounts are completely not cybersecurity best practices, requiring spaces in your password is terrible and unecessary, and required another 20 mins to properly reset my password of retrying.
Fix your online and call system, its 10x worse than previous years. Also attaching to this store because I called this stores number, and couldn't even get to the store associates, and only called this one because it had the monitor in stock so thought it'd have a high chance of being on display
Response from Best Buy
September 30, 2026
Hello,
Thank you for the review. We understand your concern with calling in and not receiving the help you needed.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 228340