Best Buy Beaumont

Seras was absolutely the WORST employee we’ve ever dealt with. We had a 1:40pm appointment and arrived closer to 2:00pm due to a storm rolling in and the resulting traffic. We messaged the Best Buy Geek Squad through their website to let them know we would be arriving closer to 2:00pm, but no later than that, and received a response saying it would be fine and that we could still be seen. When we arrived, Seras told us he couldn’t help us because we had missed our appointment, even though we were still within the time frame we had communicated about and had been told it would be fine. We were driving an hour and a half from home, had our 2-year-old and newborn with us, and my husband needed his phone working for military purposes. None of that seemed to matter to Seras, nor did the fact that the Best Buy Geek Squad messaging service had explicitly told us we could still be seen. There were no other customers there at all, so we asked why he couldn’t simply fit us in. Seras claimed they were too busy, despite the store being completely empty. We then asked if we could make a later appointment for that same day, and he told us there were no appointments available. We went back to our cars and tried to book an appointment at another location, only to discover that this same location had a 3:20pm appointment slot available online. By this point, it was already 3:00 PM, and we had spent over an hour trying to get help with our phone appointment. We booked the 3:20pm slot, immediately went back inside, and explained that we had successfully reserved an appointment. Seras then told us that even though the appointment showed as available online and allowed us to book it, it actually wasn’t available and they still couldn’t help us. Again, there was no other customers there at this time so we didn’t see why they couldn’t honor our earlier appointment or this 3:20pm appointment. He said we could make an appointment for another day instead. We live an hour and a half away, so making the entire trip again was not a reasonable solution, especially when they couldn’t even honor the appointment arrangements we had been given in the first place. This was absolutely horrible customer service and Seras was completely disrespectful and unprofessional. The entire experience was disorganized, frustrating, and incredibly rude. We made every effort to communicate with the store, followed the instructions we were given, and even found another appointment slot ourselves, only to be turned away repeatedly and in an incredibly dismissive fashion. After this experience, we have no desire to shop at Best Buy again if this is the level of customer service and disorganization we can expect and Seras needs to be removed from speaking to customers if he’s going to be that unprofessional and aggressive.

Love Best buy make sure you buy The geek squad warranty with your products

LOVE THIS PLACE... I'VE SPENT THOUSANDS OF DOLLARS HERE.... OVER 15 THOUSAND $$$$. I BOUGHT MY BLUETOOTH SPEAKER 720 JBL MY 2 SONY A7 IV MIRRORLESS CAMERAS, AND MY SONY G 2.8 70-200MM LENS WITH MY OTHER SONY G 2.8 24-70 MM LENS WITH ALL MY ACCESSORIES NEEDED WITH MY MOST EXPENSIVE TRYPOD.. AND IM STILL NOT DONE! TO BE CONTINUED.

You need to hunt for someone to help you.