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Best Buy University Town Center
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services
Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy University Town Center
How do I check product availability at the University Town Center Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local University Town Center Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy University Town Center stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the University Town Center Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2804 reviews)
Sarah L
October 14, 2025
2 out of 5
Purchased Sony headphones in July, last night the hinge snapped off. Three months to the day buying them they broke. Went today to see if I could exchange, showed my receipt to the door greeter, who had a staff member meet me in the area. I went through the explanation of what happened, showed my receipt again he spent time with me, we decided on a replacement, he walked me to check out and left me with a cashier. Again had my receipt she went to ring it through, looked at me and said why didn't you buy the extra coverage I could have helped. I can't help you, do you want a manager? I said sure that would be great. She then called the "mod" told him I had an open box item out of return date, before the guy even showed up he was prepared, looked me in the eye and said you had 15 days to return them. I explained they broke after only 3 months. I wasn't planning on returning them. So, the moral of the story... if you want to throw away $300 on defective headphones, buy Sony WH-1000xm5, and shop at the Best Buy at UTC. If they had shown some compassion or even interest, I wouldn't be writing this - I would be singing their praises that at least they tried. So I'll buy them on Amazon, even though I prefer to shop locally.
Response from Best Buy
October 15, 2025
Hi, Sarah,
Having concerns with a product failure can be difficult. We certainly have many more options to help with an exchange while under a Best Buy Protection Plan. Manufacturers do offer a limited warranty or just a regular warranty for a year for manufacturer defects if you don't get a protection plan. We certainly understand that not having gotten protection and us not being able to assist with a replacement as we do not fulfill the manufacturers warranty can be difficult. Please reach out to us on any of our social media profiles below if you have further questions or concerns we can support you with.
Facebook (https://bby.me/7wemsr), Twitter/X (https://bby.me/4tzmgg), Instagram (https://bby.me/57g4xf)
Walid W
October 11, 2025
5 out of 5
Great usually has everything I need
Ron R
October 09, 2025
1 out of 5
Cortez rd poor Geek squad no help.
Luiz A
October 08, 2025
5 out of 5
Loja boa