Best Buy Princess Anne

I had one of the worst experiences here ever in my life. The blatant racism and sexism is unacceptable and has frustrated me ever since the incident occurred becuase it is not okay! A formal complaint has already been filed but I just want to make people aware as it's the only thing I can do. I emailed corporate and they told me to go onsite and discuss with the stores manager but it involved the on-duty manager. There will be an investigation but was told I will not be followed up with. Story: This past weekend I went to line up for product. I arrived 2 hours early and was the first one there (Where I'm from, if you dont show up by 6am you aren't getting anything). I waited in my car becuase I didnt want to stand outside in the cold alone and in an area I did not know. About 30 minutes later, the next few people showed up so I got out of my car to line up with them (ended up 2nd in line). Side note: I was also the only female in line for the first 10ish people so I was already slightly intimidated. Like any human being, I said hello, mentioned I wasnt from the area, and asked how the area acts towards this product. Maybe a 5 minute conversation. After that, I stayed to myself and roamed my phone for the next hour and a half until open. When the store manager arrived, he told a group of 3 guys (line place of these guys: 1, 3, and I believe 5 or 6) who were chatting with each other on the left side of the door to wait on the other side where the rest of the line was (note all of them were of asian ethnicity). I was not a part of this group but I am also asian. When the store opened, the manager proceeded to tell me and the guy behind me that only 1 person per group could buy product. He said he perceived us as one group and that only one of us can buy therefore only the 1st person was allowed to buy product. Everyone else in line was also allowed to buy product even though everyone was chatting with each other. The 4th person even was chatting with the so-called group but he was white. The manager did not allow me to explain myself, that I am not associated with this group he says I am, and I am not from the area, etc. Etc. Even the entire line tried to defend me saying I know no one. He was not having it, he did not care. One person said I need to be recording the manager but I am not comfortable with that. All the manager said was, "If you have a problem you can speak to me after the line." I did speak with the manager afterwards and everything he said was to just CYA. At this point all the product everyone was seeking was sold out. I have since filed a formal complaint via social media, email, and calling the corporate office. I would love for 3 things to happen: 1. Pull the footage 2. Show me where there is a rule where only one person per group can buy product 3. For this to never happen again. At this point it isnt about the product. I feel discriminated against and the feeling is extremely frustrating and upsetting. This ruined so much for me and my trust for this location is nonexisitent. Best Buy, Do Better!

No one helped me

Racial Discrimination and Unacceptable Management On the morning of October 31, 2026, I had an extremely disappointing experience with the manager working at Best Buy during opening hours. I was third in line and had waited almost 2 hours before the store opened just to purchase trading cards. Despite being an individual customer, the manager assumed I was part of a group with two other Asian customers simply because I had talked to them while waiting in line. I have no connection to these individuals. We do not share the same name or address, and I was there to shop independently. Since when does having a conversation with someone in line automatically make you part of their group? Am I not allowed to talk to other customers while waiting? It is ridiculous that a simple conversation was used as a reason to deny me the opportunity to purchase a product. What makes this situation even more unacceptable is that there were actual couples standing behind me who were allowed to purchase trading cards, despite clearly being together. Yet I was singled out and denied the same opportunity based on an assumption that I belonged to a group of Asian customers. This felt like blatant racial profiling and discrimination. Just because I am Asian does not mean I am associated with every other Asian person standing in line. I followed the rules, arrived early, waited patiently, and did absolutely nothing wrong. I find it extremely unprofessional and unacceptable that a manager would treat a customer this way without any evidence while allowing other customers to purchase the same products under different standards. Best Buy needs to investigate the manager who was working at opening on October 31, 2026, and hold management accountable for this unfair treatment. No customer should be denied the opportunity to shop because of assumptions based on their race or ethnicity.

Ran into a hiccup regarding my screen protector warranty, Jake took the time to explain the situation and make sure I was taken care of. Thank you.